Service Operations Manager

4 weeks ago


Livermore, California, United States Trek Bikes Full time

We're passionate about creating a world where everyone can enjoy the freedom of cycling. As a Service Manager at Trek Bikes, you'll play a key role in ensuring our customers have an exceptional experience.

Key Responsibilities:

  • Lead the Service Center team to deliver exceptional customer service and maintain high-quality service standards.
  • Develop and implement efficient workflows to optimize service delivery and minimize costs.
  • Train and mentor team members to ensure they have the skills and knowledge needed to provide outstanding service.
  • Manage service orders, prioritize tasks, and ensure timely completion of services.
  • Collaborate with the sales team to integrate the sales and service experience and drive customer satisfaction.

Requirements:

  • 3+ years of experience in a bicycle service center or a related field.
  • Excellent communication and leadership skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Knowledge of Trek's service standards and procedures.
  • Willingness to attend Trek Service classes and stay up-to-date with industry developments.

What We Offer:

  • Competitive hourly rate of $24.
  • Flexible and fun company culture.
  • Opportunities for professional growth and development.
  • Comprehensive benefits package, including health insurance, 401(k), and employee discounts.

Trek Bikes is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive and respectful of all employees.


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