Desktop Support Specialist
1 week ago
We are seeking a skilled Desktop Support Technician to join our team at Insight Global. As a Desktop Support Technician, you will be responsible for providing technical support and assistance to our end-users, ensuring that their desktop systems are running smoothly and efficiently.
Key Responsibilities:
- Provide technical support and assistance to end-users via phone, email, and in-person visits.
- Troubleshoot and resolve hardware and software issues, including desktop and laptop systems, printers, and other peripherals.
- Install, configure, and maintain desktop systems, including imaging laptops and setting up new users.
- Assist with the upgrade and migration of Windows 11, ensuring a seamless transition for end-users.
- Travel to sites for in-person support, as needed, and assist with asset and inventory tracking.
- Collaborate with the Help Desk team to provide phone support and resolve technical issues.
Requirements:
- 5+ years of experience in a Desktop Support role.
- Experience with Active Directory and enterprise-level systems.
- Hands-on troubleshooting and break-fix experience.
- Upgrade and migration experience, preferably with Windows 10 to Windows 11.
- Excellent written and verbal communication skills.
- Previous experience in the Oil and Gas industry is a plus.
About Insight Global:
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.
If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.
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