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Site Support Specialist

2 months ago

Midland, Texas, United States ConocoPhillips Full time
Job Title: Site Support Specialist

Welcome to ConocoPhillips, where innovation and excellence create a platform for opportunity and growth. Come realize your full potential here.

About Us

We are one of the world's largest independent exploration and production companies, based on proved reserves and production of liquids and natural gas. With operations and activities in 13 countries, we explore for, develop, and produce crude oil and natural gas globally. We are challenged with an important job to safely find and deliver energy to the world. Our employees are critical to our success, and with them we power civilization.

We're grounded by our SPIRIT Values - safety, people, integrity, responsibility, innovation, and teamwork. These values position us to deliver strong performance in a dynamic business - but not at all costs. We believe it's not just what we do - it's how we do it - that sets us apart.

Job Summary

Job Description

The L48 Local Support team provides accurate and timely support and problem resolution for our internal customers. This technical role requires strong troubleshooting, problem solving, conflict resolution and effective communication skills. This role consists of managing and resolving complex service requests related to PCs, servers, networks, audio visual equipment, hardware and software malfunctions. The ability to work in a fast-paced team environment and multitask is a must. Given the technical nature of the team and the broad range of skills needed, we require self-starters. Excellent written and verbal communication skills in English are required with the ability to perform well in a collaborative team environment. Strong generalist skill sets with advanced troubleshooting abilities required.

Your Responsibilities May Include:

  • Perform all levels of Site Support, i.e., hardware, software, network, printers, and scanners, for all internal on-site and remote personnel, and creating and maintaining system accounts, groups, and security permissions within Microsoft Active Directory (AD)
  • Perform On-Boarding & Off-Boarding of all personnel with respect to deploying & recovering PC equipment and supporting IT peripheral equipment
  • Advise Site Support team on daily tasks, projects, and coverage schedule
  • Share daily monitoring and direction of the L48 Site Support team and participate in the responsibilities of the group
  • Enforce policies and procedures for the team
  • Review metrics, evaluate business needs of the customers and develop opportunities to better leverage and optimize the use of Desktop Support
  • Develop, analyze and communicate metrics related to Site Support
  • Look for opportunities to develop plans related to continuous improvement of the services offered and coordination with service delivery groups
  • Work closely with the other support teams to ensure customer issues are resolved in a timely manner
Basic/Required:
  • Must be legally authorized to work in the United States on a full-time basis for anyone other than current employer
  • 5 or more years of troubleshooting experience within the Windows environment
  • 1 or more years of experience evaluating enterprise client hardware
  • Advanced knowledge of MS Office Suites, Office 365, One Drive, Windows Operating Systems, networking, TCP/IP, Active Directory, and Windows 10 troubleshooting
  • Willing and able (with or without reasonable accommodations) to travel 20% of the time
  • Willing and able (with or without reasonable accommodations) to lift computer equipment that weighs up to 30 lbs. from the floor, Bend, stoop, crawl under tables/desks to connect needed wiring, bend to pick up equipment and load a cart, and push/pull equipment on a cart of up to 100 lbs
Preferred:
  • Bachelor's Degree or higher in Computer Science, Information Technology, Management Information Systems, related field, or foreign equivalent
  • 5 or more years of experience in infrastructure
  • 3 or more years of experience with low level configuration and security of the Windows client operating system
  • 1 or more years of IT leadership experience
  • Ability to deal considerately with vendors, suppliers, and contractors who provide a broad spectrum of products and services.
  • Experience working in a team-oriented, collaborative environment
  • Customer Skills with the ability to understand and promote necessary skills related to interfacing with customers
  • Communication with excellent written and oral communications
  • Decision making with the ability to make timely, effective decisions
  • Initiative with the ability to act in the absence of immediate direction and achieve results
  • Relationships / Network with the ability to manage relationships and build networks to accomplish business objectives
  • Takes ownership of actions and follows through on commitments by courageously dealing with important problems, holding others accountable, and standing up for what is right
  • Delivers results through realistic planning to accomplish goals
  • Generates effective solutions based on available information and makes timely decisions that are safe and ethical
Apply Before:
September 25, 2024

Sponsorship:
ConocoPhillips' sponsorship for employment authorization in the U.S. is NOT available for this position.

EEO:
In the US, ConocoPhillips is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, veteran status, gender identity or expression, genetic information, or any other legally protected status.