IT Technical Support Specialist
6 days ago
We are seeking a highly skilled IT Technical Support Specialist to join our team at Kodiak Gas Services, LLC. As a key member of our IT department, you will be responsible for providing top-notch technical support and assistance to our organization.
Key Responsibilities- Assist in hardware and software needs, including installation, diagnosis, and repair of desktops, laptops, and peripherals.
- Perform on-site analysis, diagnosis, and resolution of desktop problems for end-users, including off-site repair for remote users as needed.
- Install, configure, test, maintain, monitor, and troubleshoot end-user and network hardware, peripheral devices, printing/scanning devices, presentation equipment, software, and other products.
- Collaborate with IT team members to ensure efficient operation of the organization's desktop computing environment.
- Respond to user requests by utilizing a ticket system and update with progress.
- Associates degree preferred.
- Microsoft Certification preferred.
- Minimum 3 years of desktop support experience.
- Minimum 2 years of Microsoft Office experience.
- Basic Windows Domain and Active Directory knowledge.
- PC hardware diagnostics and replacement experience.
- Knowledge of PC and desktop hardware.
- Knowledge of PC internal components.
- Hands-on hardware troubleshooting experience.
- Equipment support experience.
- Working technical knowledge of current protocols, operating systems, and standards.
Kodiak Gas Services, LLC is an Equal Employment Opportunity Employer. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
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