Inside Sales Associate

3 weeks ago


Birmingham, Alabama, United States Snelling - Birmingham Full time
Job Overview

Snelling Staffing Services is seeking an experienced Inside Sales Representative to join our team in the Birmingham area. As a key member of our sales team, you will play a crucial role in assisting customers with quotes and orders via various communication channels.

Responsibilities
  • Communicate with customers through email, phone, fax, or in-person to receive requests for quotes and orders.
  • Research products and services requested, including specification of product, sourcing vendor, and availability of product.
  • Resolve customer complaints concerning billing, services, and product rendered, referring complex issues to designated departments for investigation.
  • Makes outbound lead follow-up calls to potential and existing customers to qualify leads and sell products and services.
  • Handles inbound sales lead calls to convert calls into sales.
  • Emphasizes salable features, quotes prices and credit terms, and prepares sales orders for obtained orders.
  • Estimates date of delivery to customers based on knowledge of own firm's production and delivery schedules.
  • BUILDS AND MAINTAINS CUSTOMER RELATIONSHIPS. INVESTIGATES AND RESOLVES CUSTOMER PROBLEMS, SUCH AS DELIVERIES.
  • Works with outside sales representatives to fulfill customer requests in a timely manner. Pass information between outside sales representatives, customers, and vendors timely and accurately.
Requirements
  • Associate degree (A.A.) preferred
  • 2+ year related experience and/or training preferred
  • Experience selling into target markets would be a plus
  • Ability to read and interpret documents such as requests for quotes, purchase orders, technical drawings, safety rules, operating and maintenance instructions, and procedure manuals.
  • Knowledge of Word Processing software, Microsoft Office, Outlook, and Enterprise Resource software


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