Bakery Operations Manager

7 days ago

Novi, Michigan, United States Nothing Bundt Cakes Full time
Job Summary

The Nothing Bundt Cakes Assistant Bakery Manager plays a vital role in ensuring the highest-quality cakes, a warm and welcoming environment, and a superior guest experience. This position works closely with the Bakery Manager and team members to drive sales and profitability, execute day-to-day responsibilities, and maintain compliance with company standards.

Key Responsibilities
  • Prioritize the guest experience, model superior guest engagement, and foster a positive work environment.
  • Partner with the Bakery Manager in leading all aspects of the guest experience, cake production, brand and merchandise presentation, work environment, profit and loss management, and inventory control.
  • Support the Bakery Manager in recruiting, selecting, and training team members, directing daily work responsibilities, and providing performance feedback and coaching.
  • Ensure company product, service, bakery environment, and visual merchandising standards are consistently upheld and that all bakery operations adhere to food and health safety standards and company policies and procedures.
  • Assist the Bakery Manager in executing operational and administrative responsibilities, including cake production plans, productivity goal setting, team scheduling, supply ordering, sales and labor reporting, basic accounting and expense control procedures, and payroll processing.
  • Co-manage special-order fulfillment via web and email for individual guests and corporate accounts, as well as large, complex orders and deliveries.
  • Co-facilitate the opening and closing of the bakery, including cash-drawer balancing and bank deposits.
  • Contribute to marketing strategy execution in the local community by helping to coordinate and participating in special, brand-building events.
  • Maintain hands-on knowledge of all bakery roles and steps in regularly to perform various responsibilities as business needs dictate.
Core Values and Leadership Competencies
  • Servant's Heart
    • Go above and beyond to support and develop the team and create a superior guest experience.
    • Keep the good of the team and guest ahead of personal interests or gain.
    • Lead by example and display humility and empathy for others.
  • Spirit of a Champion
    • Demonstrate an intense drive, a commitment to excellence, and a passion to succeed.
    • Seize 100% ownership of responsibilities, with zero excuses for issues within direct control.
    • Operate with a sense of urgency, exercise sound judgment, and seek feedback to improve performance.
  • Genuine Connections
    • Project warmth, enthusiasm, and optimism that attracts and energizes others.
    • Build positive, productive relationships and communicate often and openly.
    • Serve as a strong brand ambassador in the local community.
Requirements
  • Demonstrate an unwavering guest focus and strong interpersonal skills, with the ability to engage, empower, and motivate a team and communicate effectively in both oral and written form.
  • Have the ability to delegate tasks, communicate clear expectations, direct others' work, and manage performance.
  • Be highly organized and resourceful, able to balance multiple priorities, and demonstrate strong follow-up skills.
  • Possess strong problem-solving skills, with the ability to accurately assess situations and identify issues, develop possible solutions, and take the appropriate courses of action.
  • Demonstrate strong learning agility, with a passion to grow and excel.
Education, Certifications, and Work Experience Requirements
  • High school diploma or GED; post-secondary education is a plus.
  • 2-4 years of guest-facing experience in a retail, restaurant, or foodservice environment, preferably in a lead role with progressive managerial responsibilities.
  • Demonstrated success creating a superior guest experience and coaching others to do the same, training new team members, directing the work of others, and achieving productivity goals.
  • Basic proficiency in Microsoft Word, Excel, and Outlook, with comfort in learning new technologies.
Work Availability

Must have the flexibility to work various shifts, including early mornings, evenings, weekends, and holidays, based on changing business demands.

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