Service Coordinator

2 weeks ago


Sacramento California, United States Model1 Commercial Vehicles, Inc. Full time
{"title": "Service Administrator", "description": "About the Role

We are seeking a highly organized and detail-oriented Service Administrator to join our team at Model 1 Commercial Vehicles, Inc.

As a Service Administrator, you will be the first point of contact for customers in the service department, ensuring a helpful and knowledgeable demeanor.

Responsibilities include documenting customer vehicle concerns, managing repair orders, and handling warranty responsibilities.

If you have excellent customer service skills and automotive/bus industry knowledge, we encourage you to apply.

About Us

Model 1 Commercial Vehicles, Inc. is a leading dealership for over 20 manufacturers, providing custom-built vehicles, alternative fuel, and electric vehicle options.

Our core values include solving problems, setting the tone, driving forward, finding balance, and owning it.

We offer competitive benefits, continuous training and development opportunities, and access to a network of mentors and networking opportunities.

Responsibilities

  • Check vehicle condition upon arrival
  • Communicate service requirements with customers
  • Fill out repair orders and warranty paperwork
  • Write up retail work orders following guidelines
  • Track vehicle status and communicate updates to customers
  • Coordinate with sales, parts, and warranty departments
  • Assist with filing warranty claims and obtaining approvals
  • Maintain positive relationships with vendors, customers, and employees
  • Additional duties as assigned
Qualifications
  • High School Diploma or equivalent
  • Two years of service writing/warranty or customer service experience
  • Understanding of service and parts departments and warranty processes
  • Strong communication and negotiation skills
  • Highly organized and punctual
  • Proficient with computer data processing
  • Bilingual is a plus
Physical Requirements
  • Ability to perform duties with or without reasonable accommodation
  • Work in both office and outdoor environments
  • Frequent kneeling, stooping, squatting, crawling, and climbing
  • Ability to lift, push, and pull a minimum of 50 pounds
  • Good manual dexterity
", "pay_range": "17-20"}

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