Helpdesk Support Specialist

24 hours ago


Washington, Washington, D.C., United States Rishabh RPO Full time
Job Summary

We are seeking a highly skilled and customer-focused Helpdesk/ Customer Support Entry professional to join our team at Rishabh RPO. As a key member of our IT support team, you will be responsible for providing exceptional technical assistance to our clients and ensuring their IT needs are met in a timely and efficient manner.

Key Responsibilities:

  1. Provide technical support to computer system users via phone, email, and in-person interactions.
  2. Identify, research, and resolve technical problems in a dynamic IT environment.
  3. Document and track issues to ensure timely resolution and maintain accurate records.
  4. Collaborate with IT leadership to implement cost-effective technology solutions and maintain service level agreements.
  5. Work with other technical teams to coordinate multi-tiered technical support for outages and security incidents.
  6. Adhere to Enterprise-wide security policies and maintain the integrity of District-owned resources.

Requirements:

  • 1-5 years of experience providing IT technical support to computer system users.
  • 1-5 years of experience maintaining computers, systems, and printers in a professional setting.
  • 1-5 years of experience installing and troubleshooting computer operating systems and software.
  • Expertise in supporting desktop operating systems (Windows 10, 11, and Mac OSX 10.10.X).
  • Customer service support experience in a face-to-face or phone support role.
  • Experience providing technical support in a call center environment.
  • Experience tracking service requests/incidents using an ITSM tool.
  • Knowledge of Microsoft Office Suite (Office 365).
  • Excellent written and verbal communication skills in a professional setting.
  • Microsoft Certifications: MCP Windows 10, CompTIA A+ etc.

What We Offer:

We offer a dynamic and supportive work environment, opportunities for professional growth and development, and a competitive compensation package.



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