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Helpdesk Specialist
2 months ago
Morph Enterprise is seeking a skilled Helpdesk Specialist to join our team. As a key member of our IT department, you will be responsible for providing top-notch technical support to our end-users.
Key Responsibilities:- Respond to and diagnose technical issues through thorough discussion with users.
- Ensure timely resolution of problems, including problem recognition, research, isolation, resolution, and follow-up steps.
- Supervise the operation of the help desk and serve as the focal point for customer concerns.
- Provide support to end-users on a variety of technical issues.
- Identify, research, and resolve technical problems in a timely manner.
- Respond to telephone calls, emails, and personnel requests for technical support.
- Document, track, and monitor problems to ensure timely resolution.
- Provide second-tier support to end-users for PC, server, or mainframe applications or hardware.
- Collaborate with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems.
- Simulate or recreate user problems to resolve operating difficulties.
- Recommend systems modifications to reduce user problems.
Morph Enterprise offers a dynamic and supportive work environment, with opportunities for growth and development. If you are a motivated and detail-oriented individual with a passion for technical support, we encourage you to apply for this exciting opportunity.
