Technical Support Analyst
2 weeks ago
Position Overview:
We are seeking a dedicated Help Desk Support Specialist to enhance our operations at H2 Performance Consulting. This role is essential for ensuring efficient user support and technical assistance.
Key Responsibilities:
- Manage user accounts by processing requests for account creation and modifications.
- Document, evaluate, and generate reports on incidents and their resolutions.
- Create and maintain standard operating procedures along with user self-help resources.
- Diagnose and rectify technical issues as they arise.
- Address technical inquiries from users promptly.
- Monitor and track issues to guarantee timely solutions.
Qualifications:
- Entry-Level: 1-2 years of relevant experience.
- Mid-Level: 3-5 years of relevant experience.
- Senior-Level: 5+ years of relevant experience.
A high school diploma or equivalent is required.
Certifications: Candidates must possess CompTIA A+ CE, CompTIA Network + CE, Systems Security Certified Practitioner (SSCP), and CCNA-Security certifications.
A minimum of Secret level clearance is necessary for this position.
If you possess the required qualifications, we encourage you to submit your resume through our company website. We provide a comprehensive benefits package that includes health insurance, paid time off, and a 401K plan.
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