Help Desk Support Specialist
5 days ago
H2 Performance Consulting (H2) is seeking a Helpdesk Specialist to join our new project supporting the White Sands Missile Range in White Sands, NM. This work will be performed 100% on-client.
The Help Desk Support Specialist responsibilities will include:
- Providing user management support for processing account create and change request forms, submitting and tracking account requests, troubleshooting individual account issues, account creation, account termination
- Recording, analyzing, and preparing required reports regarding problem resolution occurrences and trends
- Developing standard operating procedures and user self-help training aids (e.g. tips and tricks, frequently asked questions) for recurring problems
- Ensures the timely process through which problems are controlled.
- Problem recognition, research, isolation, resolution, and follow-up steps.
- Supports end users on a variety of issues.
- Identifies, researches, and resolves technical problems.
- Responds to telephone calls, email, and personnel requests for technical support.
- Documents, tracks, and monitors the problem to ensure a timely resolution.
- Follows an ITIL process to resolve incidents from beginning to end and has a very mature customer service outlook.
Required Qualifications:
Direct Relative Experience Required
- Junior Level: 1-2 Years
- Intermediate: 3-5 Years
- Senior Level: 5+ Years
Certifications (Must possess one of the following):
- CompTIA A+ CE
- CompTIA Network + CE
- Systems Security Certified Practitioner (SSCP)
- CCNA-Security
- Clearance: At minimum Secret level clearance required to start on contract
Qualified candidates may submit their resume to the career section of our company website. All resumes will be reviewed within 5 business days and those candidates we wish to further in the application process will be contacted via email/phone to schedule initial phone screens.
Benefits
H2 Performance Consulting offers competitive benefits to include health insurance, vision/dental insurance, paid time off, holiday pay, and 401K.
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