Technical Support Analyst

2 weeks ago


White River Junction, Vermont, United States Creative Financial Staffing Full time

IT Support Specialist - Full-Time Position

About the Company:

  • Creative Financial Staffing is a well-established and profitable organization known for its commitment to employee development and internal promotions.
  • The company prioritizes a supportive work environment and offers a range of employee benefits.

Role Overview:

  • Manage Tier 1 technical support requests and escalations.
  • Set up new employee accounts, configure necessary hardware, and assign appropriate permissions.
  • Provide assistance with audio and video equipment.
  • Engage in special IT projects as required.

Qualifications:

  • Minimum of 1 year of experience in a ticketing-based IT support role within a Windows environment.
  • Familiarity with Windows 10, Microsoft Office 365, and Active Directory.
  • Experience with PC hardware, printers, scanners, and mobile device support (iOS and Android).
  • Strong communication and customer service skills are essential.


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