Technical Support Analyst
2 weeks ago
IT Support Specialist - Full-Time Position
About the Company:
- Creative Financial Staffing is a well-established and profitable organization known for its commitment to employee development and internal promotions.
- The company prioritizes a supportive work environment and offers a range of employee benefits.
Role Overview:
- Manage Tier 1 technical support requests and escalations.
- Set up new employee accounts, configure necessary hardware, and assign appropriate permissions.
- Provide assistance with audio and video equipment.
- Engage in special IT projects as required.
Qualifications:
- Minimum of 1 year of experience in a ticketing-based IT support role within a Windows environment.
- Familiarity with Windows 10, Microsoft Office 365, and Active Directory.
- Experience with PC hardware, printers, scanners, and mobile device support (iOS and Android).
- Strong communication and customer service skills are essential.
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