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**General Manager
2 months ago
About the Role:
The General Manager at AMF is a dynamic and experienced leader who oversees the day-to-day operations of our entertainment centers. This role is responsible for driving revenue growth, managing center performance, and ensuring exceptional guest experiences.
Key Responsibilities:
- Revenue Generation: Develop and implement financial operational plans and budgets to achieve center financial goals, including driving food and beverage sales.
- Operational Excellence: Manage the day-to-day operations of the center, scheduling, planning, organizing, and communicating effectively with the team.
- Team Development: Supervise and direct regular training for all staff members, ensuring their proficiency in guest service, food and beverage operations, loss prevention, and company operating standards.
- Performance Review: Manage multiple departments efficiently and conduct regular meetings with the management team to review performance and offer direction.
- Guest Experience: Achieve and maintain overall guest service goals, ensuring that customer complaints are resolved appropriately and that guests are completely satisfied.
Requirements:
- Experience: 5+ years of management experience related to full-service kitchen, bar, restaurant, and food service operations.
- Education: Bachelor's degree.
- Skills: Basic business math, accounting skills, strong analytical and decision-making skills, strong team player, exceptional people developer, customer service pro, knowledge of POS register systems, solid communication skills.
Work Environment/Physical Demands:
- Typical entertainment center environment where you will walk, bend, and stand for periods of time, and may lift objects with some assistance.