Customer Relationship Associate

3 weeks ago


Louisville, Kentucky, United States Microbac Full time
Job Title: Customer Relationship Associate

We are seeking a highly motivated and detail-oriented Customer Relationship Associate to join our team at Microbac Laboratories. As a key member of our Customer Success Department, you will play a vital role in ensuring the smooth flow of samples and exceptional customer experience.

Key Responsibilities:
  • Receive and log in client samples in a professional and courteous manner
  • Record sample conditions and document any discrepancies noted upon receipt
  • Review chain-of-custody paperwork and compare to samples received for accuracy
  • Enter sample receipt information into Laboratory Information Management System (LIMS)
  • Print and affix tracking labels on all containers
  • Transfer samples to appropriate custody locations
  • Assist with other Sample Receipt/Custody related duties as necessary
  • Actively participate in the company's Quality and Safety Program
Requirements:
  • Must be a quick learner and detail-oriented
  • Must be a team player, but also able to work independently
  • Ability to work in a fast-paced environment with an ability to organize and prioritize work
  • Basic computer skills
  • Strong oral/written communication
Working Conditions and Physical Demands:

The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may also be made to enable individuals with disabilities to perform the essential functions in accordance with applicable law.

While performing the duties of this job, incumbent is regularly required to use hands and fingers to feel objects, tools or controls. Position requires standing, sitting, walking and reaching with hands and/or arms, talking clearly and/or hearing and understanding. Position often requires climbing, balancing, stooping or kneeling and lifting 50 pounds.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.



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