Troubleshooting Expert

4 weeks ago

Scottsdale, Arizona, United States Adecco US, Inc. Full time
Adecco US, Inc. is seeking a skilled Troubleshooting Expert to join our team in Scottsdale, AZ.

As a Troubleshooting Expert, you will be responsible for providing technical support to our autonomous vehicle fleets. You will work closely with our Operations teams, Vehicle Technicians, and Engineers to ensure our fleet maximizes uptime and utilization.

Key Responsibilities:
  • Foster a Safety First culture within the team
  • Oversee and guide AV troubleshooting activity for technical issues
  • Monitor field communication to assist in troubleshooting and report unresolvable issues to Fleet Operations Engineers and Vehicle Technicians
  • Compile proper diagnostic information and document issues encountered thoroughly and accurately
  • Work with technician and engineering teams to refine troubleshooting and documentation processes
  • Impart troubleshooting knowledge through training modules to AVTOs
  • Assist Fleet Engineering and Ops Managers in operating as the liaison between the Engineering/Technician teams and AV Operations
  • Escalate to engineering issues that impact utilization of the AV fleets
  • Maintain a helpful and calm composure in simple or difficult situations, while always providing first-rate customer support
  • Recognize patterns and properly categorize support issues
  • Support product testing for various engineering groups
  • Respond to troubleshooting tickets quickly, following through to completion
  • Write daily handoff reports for the next shift and management
  • Perform ad hoc projects as needed, including those in support of delivery and other community support and/or pilots
Requirements:
  • Communicate and build rapport with a rapidly growing team
  • Anticipate future issues and mitigate them before they manifest across the fleet
  • Have a technical background and understanding
  • Speak in front of large groups and communicating all issues to shift managers, fleet engineers, and technicians
  • Excel in a complex and dynamic environment
  • Demonstrate professionalism among various levels of management and AV operations
  • Drive numerous activities and projects simultaneously and with ease
  • Prioritize safety and maintain a safety-first mindset, while following all safe work practices and policies
  • Ability to give and receive clear, prompt, and understandable verbal and written communications
  • Ability to remain alert and extremely focused for two-hour uninterrupted blocks of time
  • Comfortable working in a fast-paced environment, including interacting with engineers and managers
  • Excellent customer service
  • Strong oral/written communication and interpersonal skills
  • Dedication to work through dynamic situations and the ability to keep calm and perform well under pressure
  • High attention to detail and strong execution skills
  • Comfortable and experienced with software technology, including Google Suite, Confluence, Jira, and CRM tools
  • Ability to work on-site at a Cruise assigned office
  • Enthusiasm for driverless cars
Physical Demands:
  • Ability to sit or stand in a dimly lit control center for up to eight hours per shift
  • Ability to use keyboard, mouse and screen for up to eight hours per shift
General Vision:
  • Requires the ability to read small characters in dark backgrounds with or without magnifying software assistant tools
Near Vision Acuity:
  • Clarity of vision and ability to recognize features at 20 inches or less with or without corrective glasses/contact lenses
Depth Perception:
  • Three-dimensional vision. Ability to judge distance and space relationships so as to see objects where and as they actually are
Color Vision:
  • Ability to identify colors, including distinguishing red and green
Speaking:
  • Ability to give detailed spoken instructions to other workers accurately, loudly or quickly
Hearing:
  • Ability to hear, understand and distinguish speech and other sounds (such as alarms and sirens) through in-person speech, earphones/headphones, and telephone

The above physical demands describe the general nature of work being performed of the role, and are not intended to be an exhaustive list.

Bonus Points:
  • Previous experience leading large teams
  • Background in automotive and/or technology industry
  • Experience using pager duty
  • Experience using command line or programming
  • Experience using JIRA
  • Experience with customer service
Work Schedule:
  • Day Shift 6:00 AM - 2:30 PM or 7:00 PM - 3:30 PM
  • Night Shift 10:00 PM - 6:30 AM or 11:00 PM - 7:30 AM
  • May be required to work nights and/or weekends
Pay Details:
  • $25.00 to $27.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan.

Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs.

In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

The California Fair Chance Act

Los Angeles City Fair Chance Ordinance

Los Angeles County Fair Chance Ordinance for Employers

San Francisco Fair Chance Ordinance

  • Troubleshooting Expert

    4 weeks ago

    Scottsdale, Arizona, United States Adecco US, Inc. Full time

    Adecco US, Inc. is Hiring for a Technical Fleet Support SpecialistWe are seeking a highly skilled Technical Fleet Support Specialist to join our team at Adecco US, Inc. in Scottsdale, AZ. As a Technical Fleet Support Specialist, you will be responsible for providing technical support to our autonomous vehicle fleets, working closely with our Operations teams...

  • Electrical Design Engineer

    3 weeks ago

    Scottsdale, Arizona, United States Carlisle Corporation Full time

    Job SummaryThis role is responsible for guiding the analysis and design of electrical connections. The successful candidate will ensure signal paths are clear and support functionality throughout manufacturing, contributing to the company's success by ensuring designs are functional before and during manufacturing.Key ResponsibilitiesUse electromagnetic...

  • Technical Support Specialist

    4 weeks ago

    Scottsdale, Arizona, United States CNH Industrial Full time

    Job SummaryCNH Industrial is seeking a highly skilled Technical Support Specialist - GNSS to join our team. This role involves a combination of technical support and product testing, primarily handling external customer service requests.Key ResponsibilitiesPerform direct customer, dealer, and service center technical and customer support via telephone,...

  • Maintenance Engineer

    4 weeks ago

    Scottsdale, Arizona, United States The Country Club at DC Ranch Full time

    Job DescriptionWe are seeking a skilled Maintenance Engineer to oversee the mechanical areas of our club facility and grounds. The ideal candidate will have experience in HVAC, electrical, and plumbing systems, as well as knowledge of EPA and OSHA guidelines.The successful candidate will be responsible for ensuring the club facilities and grounds are always...

  • Principal Electrical Design Engineer

    3 weeks ago

    Scottsdale, Arizona, United States Carlisle Corporation Full time

    Job SummaryThe Principal Electrical Design Engineer will play a crucial role in guiding the analysis and design of every aspect of electrical connections. This position requires a strong understanding of signal integrity design, optimization, validation, and qualification of RF, microwave, and digital interconnects.Key Responsibilities Use electromagnetic...

  • IT Systems Software Support Specialist

    4 weeks ago

    Scottsdale, Arizona, United States National PEO Full time

    Job SummaryNational PEO is a professional employer organization seeking a skilled IT Systems Software Support Specialist to join our team. As a key member of our technical support team, you will provide expert support for our clients' IT systems, ensuring seamless operations and minimizing downtime.Key ResponsibilitiesProvide technical support for Windows...

  • SAP SD Production Support Specialist

    4 weeks ago

    Scottsdale, Arizona, United States United Software Group Full time

    Job Requirements: We are seeking a highly skilled SAP SD Production Support Consultant to join our team at United Software Group. The ideal candidate will have a minimum of 7 years of experience in SAP ECC support, with a strong focus on production support, configuration, custom development, monitoring, and troubleshooting. Key responsibilities...

  • Clinical Application Engineer II

    4 weeks ago

    Scottsdale, Arizona, United States HonorHealth Full time

    Job SummaryThe Clinical Application Engineer II is responsible for managing and supporting all technology applications, systems, and platforms in use for the continuation of business operations, with a specific focus on the Health Information Exchange (HIE) platform.This role participates in and provides guidance on various aspects of application...

  • Device Repair Specialist

    4 weeks ago

    Scottsdale, Arizona, United States Batteries Plus Full time

    Job SummaryWe are seeking a skilled Device Repair Technician to join our team at Batteries Plus. As a key member of our store team, you will be responsible for providing exceptional customer service and technical support for device repair and maintenance.Key ResponsibilitiesRepair and maintain a variety of electronic devices, including cell phones, tablets,...

  • Customer Care Specialist

    4 weeks ago

    Scottsdale, Arizona, United States Allstate Full time

    About the RoleWe are seeking a highly skilled Customer Care Specialist to join our team at Allstate Identity Protection. As a key member of our customer service team, you will be responsible for providing top-notch support to our subscribers, ensuring their identity protection needs are met with exceptional service.Key ResponsibilitiesHandle inbound and...

  • Backend Developer with Expertise in NodeJS and AWS

    4 weeks ago

    Scottsdale, Arizona, United States HackHouse Full time

    Job OpportunityHackHouse is seeking a highly skilled Backend Developer to join our team. As a key player in our company, you will be responsible for architecting and maintaining scalable, high-performing backend systems.ResponsibilitiesDesign and implement efficient backend systems using NodeJS and AWS servicesManage and optimize database infrastructure for...

  • Senior Network Security Engineer

    4 weeks ago

    Scottsdale, Arizona, United States CVS Health Full time

    Job SummaryCVS Health is seeking a highly skilled Senior Network Security Engineer to join our team. As a key member of our security team, you will be responsible for designing, implementing, and maintaining network security controls to protect our infrastructure and data.Key Responsibilities:Deploy and administer network security controls, including...

  • Cloud Infrastructure Engineer

    4 weeks ago

    Scottsdale, Arizona, United States Plexus Worldwide Full time

    About this roleThe Cloud Infrastructure Engineer is responsible for maintaining the operational status of cloud-based and physical infrastructure for Plexus Worldwide. This role will maintain both physical and virtualized environments, managing services related to data storage, system health, and hosting infrastructure. In addition to systems engineering,...

  • Client Software Support Specialist

    3 weeks ago

    Scottsdale, Arizona, United States Gusto Full time

    About the Role:We are seeking a skilled Client Software Support Analyst to provide technical assistance to external users of Symmetry software. This individual will research and answer product questions, troubleshoot client problems, and collaborate with internal staff to address client inquiries.The ideal candidate will have exceptional problem-solving...

  • Licensed Optician, Full-Time Opportunity

    3 weeks ago

    Scottsdale, Arizona, United States Quay Corp Full time

    Job Overview Quay Corp is seeking a skilled Licensed Optician to join our team. As a Licensed Optical Stylist, you will play a key role in connecting customers to the Brand through consistently modeling Quay selling and service behaviors, demonstrating optical expertise, and championing optical education within your shop location. Key Responsibilities ...

  • ediscovery cloud services program manager

    4 weeks ago

    Scottsdale, Arizona, United States OpenText Full time

    ROLE OVERVIEWThe Ediscovery Cloud Services Program Manager will be responsible for managing and executing on multiple aspects of specific client matters, from project setup to collection of the final bill. This position reports directly to a Manager, Client Services within the department and requires flexibility to work nights and weekends.KEY...

  • Wedding Banquet Captain

    4 weeks ago

    Scottsdale, Arizona, United States WEDGEWOOD WEDDINGS Full time

    Job Title: Banquet Captain - Wedding EventsWe are seeking a highly skilled and experienced Banquet Captain to join our team at Wedgewood Weddings. As a Banquet Captain, you will be responsible for overseeing the execution of events, coordinating with vendors, and ensuring seamless execution.Key Responsibilities:Take the lead in event execution, overseeing...

  • Cloud Services Program Manager

    4 weeks ago

    Scottsdale, Arizona, United States OpenText Full time

    About OpenTextOpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture.We are a community where trust is foundational, the bar is raised, and outcomes are owned.Job SummaryWe are seeking a highly skilled and experienced eDiscovery Cloud Services Program Manager to...

  • Senior Business Intelligence Developer

    3 weeks ago

    Scottsdale, Arizona, United States Imagen Dental Partners Full time

    About Imagen Dental Partners:We are a community of top performers in the dental industry, surrounded by experienced business experts. Our goal is to create the highest-performing dental practices in the nation.We are a fast-growing startup that looks for talented individuals who are hungry for growth, can get things done, and thrive in a high-intensity...

  • Senior Operations Incident Manager II

    1 month ago

    Scottsdale, Arizona, United States Cruise Full time

    About the RoleCruise is seeking a highly skilled Senior Operations Incident Manager II to join our Operations Control Center (OCC) in Scottsdale, Arizona. As a key member of our team, you will be responsible for leading the response to critical incidents involving autonomous vehicles, ensuring rapid and effective resolution to minimize impact on operations...