Troubleshooting Expert
1 month ago
We are seeking a highly skilled Technical Fleet Support Specialist to join our team at Adecco US, Inc. in Scottsdale, AZ. As a Technical Fleet Support Specialist, you will be responsible for providing technical support to our autonomous vehicle fleets, working closely with our Operations teams and Research and Development groups.
Key Responsibilities:
- Foster a safety-first culture and oversee technical fleet support activities.
- Monitor field communication to assist in troubleshooting and report unresolvable issues to Fleet Operations Engineers and Vehicle Technicians.
- Compile proper diagnostic information and document issues encountered thoroughly and accurately.
- Work with technician and engineering teams to refine troubleshooting and documentation processes.
- Impart troubleshooting knowledge through training modules to AVTOs.
- Assist Fleet Engineering and Ops Managers in operating as the liaison between the Engineering/Technician teams and AV Operations.
- Escalate to engineering issues that impact utilization of the AV fleets.
- Maintain a helpful and calm composure in simple or difficult situations, while always providing first-rate customer support.
- Recognize patterns and properly categorize support issues.
- Support product testing for various engineering groups.
- Respond to troubleshooting tickets quickly, following through to completion.
- Write daily handoff reports for the next shift and management.
- Perform ad hoc projects as needed, including those in support of delivery and other community support and/or pilots.
Requirements:
- Communicate and build rapport with a rapidly growing team.
- Anticipate future issues and mitigate them before they manifest across the fleet.
- Have a technical background and understanding.
- Speak in front of large groups and communicating all issues to shift managers, fleet engineers, and technicians.
- Excel in a complex and dynamic environment.
- Demonstrate professionalism among various levels of management and AV operations.
- Drive numerous activities and projects simultaneously and with ease.
- Prioritize safety and maintain a safety-first mindset, while following all safe work practices and policies.
- Ability to give and receive clear, prompt, and understandable verbal and written communications.
- Ability to remain alert and extremely focused for two-hour uninterrupted blocks of time.
- Comfortable working in a fast-paced environment, including interacting with engineers and managers.
- Excellent customer service.
- Strong oral/written communication and interpersonal skills.
- Dedication to work through dynamic situations and the ability to keep calm and perform well under pressure.
- High attention to detail and strong execution skills.
- Comfortable and experienced with software technology, including Google Suite, Confluence, Jira, and CRM tools.
- Ability to work on-site at a Cruise assigned office.
- Enthusiasm for driverless cars.
Physical Demands:
- Ability to sit or stand in a dimly lit control center for up to eight hours per shift.
- Ability to use keyboard, mouse and screen for up to eight hours per shift.
General Vision:
- Requires the ability to read small characters in dark backgrounds with or without magnifying software assistant tools.
Near Vision Acuity:
- Clarity of vision and ability to recognize features at 20 inches or less with or without corrective glasses/contact lenses.
Depth Perception:
- Three-dimensional vision. Ability to judge distance and space relationships so as to see objects where and as they actually are.
Color Vision:
- Ability to identify colors, including distinguishing red and green.
Speaking:
- Ability to give detailed spoken instructions to other workers accurately, loudly or quickly
Hearing:
- Ability to hear, understand and distinguish speech and other sounds (such as alarms and sirens) through in-person speech, earphones/headphones, and telephone.
Bonus Points:
- Previous experience leading large teams.
- Background in automotive and/or technology industry.
- Experience using pager duty.
- Experience using command line or programming.
- Experience using JIRA.
- Experience with customer service.
Work Schedule:
- Day Shift 6:00 AM - 2:30 PM or 7:00 PM - 3:30 PM.
- Night Shift 10:00 PM - 6:30 AM or 11:00 PM - 7:30 AM.
- May be required to work nights and/or weekends.
Pay Details:
- $25.00 to $27.00 per hour.
Benefit Offerings:
- Medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and a 401K plan.
Equal Opportunity Employer/Veterans/Disabled:
- Adecco US, Inc. is an equal opportunity employer and welcomes applications from all qualified candidates.
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