Customer Service Associate

1 day ago


O'Fallon, Missouri, United States TPSC Transportation Products Sales Company - O Fallon, MO Full time
Customer Service Representative

We are seeking a skilled Customer Service Representative to join our team at TPSC Transportation Products Sales Company in O Fallon, MO.

Key Responsibilities:
  • Communicate with customers to identify their needs and provide solutions that ensure a great customer service experience.
  • Process requests, escalate problems, and work with the service team on product repairs, work in progress, and billings.
  • Acknowledge and respond to customers and business partners in a timely fashion.
  • Help identify correct products for customers' projects and build sustainable relationships and trust through open and interactive communication.
Requirements:
  • High school diploma/GED
  • Previous experience as a Customer Service Representative or in a similar role is preferred
  • Comfortable using computers and customer management software
  • Excellent phone and verbal communication skills
  • Understanding of active listening techniques
  • Ability to work well under pressure and prioritize projects effectively
Benefits:
  • Competitive salary
  • Bonus based on performance
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance
  • Wellness resources


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