Customer Service Representative
2 months ago
We are seeking a highly skilled Customer Care Specialist to join our team at Midland States Bank. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers via phone, ensuring their banking-related needs are met with professionalism and efficiency.
Key Responsibilities- Respond to inbound calls from customers, resolving issues and answering questions related to banking products and services.
- Perform outbound courtesy calls to inform customers about relevant products and services.
- Explain features and benefits of Midland States Bank's products and services to customers, making recommendations as needed.
- Identify cross-sale opportunities and refer customers to sales staff.
- Maintain a solid understanding of fees and escalation procedures.
- Effectively use systems to retrieve and maintain key account information, track and resolve problems related to customer accounts.
- Provide high-quality service by using excellent telephone etiquette.
- Take and process research requests, coordinate solutions with other departments, and deliver results to customers within established timeframes.
- Maintain a working understanding of and comply with applicable banking regulations and policies.
- Meet service standard requirements provided by the Customer Care Manager.
- Associates degree in a business-related field, Bachelor's degree preferred.
- Two or more years of customer service experience.
- The equivalent combination of education, experience, and training that provides the required knowledge, skills, and abilities.
- Business insight
- Cultivates innovation
- Drives results
- Makes sound decisions
- Being a brand champion
- Collaborates
- Communicates effectively
- Customer focus
- Being Authentic
- Emotional Intelligence
- Self development
- Being flexible and adaptable
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Customer Service Representative
4 weeks ago
O'Fallon, Missouri, United States Circle K Stores, Inc. Full timeCustomer Service Representative OpportunityWe are seeking a skilled Customer Service Representative to join our team at Circle K Stores, Inc.Key Responsibilities:Provide exceptional customer service to our valued customers.Respond to customer inquiries and resolve issues in a timely and professional manner.Work effectively in a fast-paced retail...
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Customer Service Representative
2 months ago
O'Fallon, Missouri, United States Circle K Full timeCustomer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, operating a cash register, and maintaining a clean and organized store environment.Key Responsibilities:Provide...
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Customer Service Representative
3 weeks ago
O'Fallon, Missouri, United States Sam's Club Full timeKey Responsibilities:As a Frontline Member Service Representative at Sam's Club, you will be responsible for providing exceptional customer service by assisting members with purchasing decisions, locating merchandise, and resolving member issues. You will also promote Sam's products and services, and assist members with transactions using registers or...
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Customer Service Representative
4 weeks ago
O'Fallon, Missouri, United States Enterprise Mobility Inc Full timeCustomer Assistance Representative Sr Job DescriptionAt Enterprise Mobility Inc, we are seeking a highly skilled and customer-focused Customer Assistance Representative Sr to join our team. As a key member of our branch team, you will provide exceptional customer service, support internal and external customers, and contribute to the success of our rental...
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Customer Service Representative
4 weeks ago
O'Fallon, Missouri, United States Enterprise Mobility Inc Full timeCustomer Assistance Representative Sr Job DescriptionEnterprise Mobility Inc is seeking a highly skilled Customer Assistance Representative Sr to join our team. As a key member of our branch team, you will provide exceptional customer service to both internal and external customers, ensuring a seamless rental experience.Key Responsibilities:Provide...
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Customer Service Representative
3 weeks ago
O'Fallon, Missouri, United States TPSC Transportation Products Sales Company - O Fallon, MO Full timeJob DescriptionAt TPSC Transportation Products Sales Company, we're seeking a skilled Customer Service Representative to provide exceptional support to our customers. As a key member of our team, you will be responsible for communicating with customers to identify their needs, processing requests, escalating problems, and providing helpful solutions that...
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Customer Service Representative
4 weeks ago
O'Fallon, Missouri, United States The Jacobson Group Full timeJob OverviewThe Jacobson Group is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients and their customers.Key ResponsibilitiesRespond to customer inquiries and resolve issues in a timely and professional mannerProvide...
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Customer Service Representative
4 weeks ago
O'Fallon, Missouri, United States Circle K Full timeCircle K Job Opportunity As a Customer Service Representative at Circle K, you will be responsible for providing excellent customer service and resolving customer issues in a timely and professional manner. Your duties will include: Providing prompt and courteous customer service Ringing up all sales on the cash register accurately Performing...
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Customer Service Representative
4 weeks ago
O'Fallon, Missouri, United States Sam's Club Full timeSam's Club **Job Summary** As a Frontline Member Service Representative at Sam's Club, you will be responsible for providing exceptional customer service to our members. Your primary goal will be to assist members with purchasing decisions, locate merchandise, and resolve any issues they may have. **Key Responsibilities** * Provide customer service by...
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Customer Service Representative
3 weeks ago
O'Fallon, Missouri, United States BlackHawk Industrial Full timeJob Summary:BlackHawk Industrial is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service, resolving issues, and ensuring customer satisfaction.Key Responsibilities:* Provide timely and effective responses to customer inquiries...
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Customer Service Representative
4 weeks ago
O'Fallon, Missouri, United States The Jacobson Group Full timeJob SummaryWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our contact center, you will be responsible for providing exceptional service to our clients and their customers.Key ResponsibilitiesRespond to customer inquiries and resolve issues in a timely and professional...
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Customer Service Representative
3 weeks ago
O'Fallon, Missouri, United States Barron Swim School Full timeJob OverviewBarron Swim School is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our staff, you will provide exceptional service to our families, ensuring a positive and memorable experience for all.ResponsibilitiesProvide exceptional customer service to our families,...
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Customer Service Representative
3 weeks ago
O'Fallon, Missouri, United States Circle K Stores, Inc. Full timeJob Summary:We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Circle K Stores, Inc. As a key member of our store team, you will be responsible for providing exceptional customer service, operating a cash register, and maintaining a clean and safe store environment.Key Responsibilities: Greet customers...
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Customer Service Representative
4 weeks ago
O'Fallon, Missouri, United States The Jacobson Group Full timeJob SummaryWe are seeking a highly skilled Customer Service Representative to join our team at The Jacobson Group. As a key member of our insurance talent solutions team, you will be responsible for providing exceptional customer service and support to our clients and their customers.Key ResponsibilitiesProvide timely and effective resolution to customer...
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Customer Service Representative
4 weeks ago
O'Fallon, Missouri, United States The Jacobson Group Full timeJob SummaryWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our contact center, you will be responsible for providing exceptional service to our clients and agency partners.Key ResponsibilitiesProvide timely and accurate responses to customer inquiries via phone, email,...
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Customer Service Representative
2 months ago
O'Fallon, Missouri, United States Circle K Full timeAbout the Role:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our retail team, you will be responsible for providing exceptional customer service, operating a cash register, and maintaining a clean and organized store environment.Key Responsibilities:Customer...
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Customer Service Representative
4 weeks ago
O'Fallon, Missouri, United States Circle K Full timeWelcome to Circle K, where we're looking for a talented Customer Service Representative to join our team. As a key member of our store team, you'll be responsible for providing exceptional customer service, operating the cash register, and making purchase suggestions to our customers. You'll also be working with our food program and maintaining the high...
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Retail Customer Service Representative
4 weeks ago
O'Fallon, Missouri, United States Sam's Club Full timeJob SummaryWe are seeking a highly motivated and customer-focused Retail Customer Service Representative to join our team at Sam's Club. As a Front End Cashier Associate, you will play a critical role in providing exceptional member service and ensuring a positive shopping experience for our customers.Key Responsibilities• Maintain a safe and clean...
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Customer Service Representative
2 weeks ago
O'Fallon, Missouri, United States Enterprise Mobility Inc Full timeJob SummaryEnterprise Mobility Inc is seeking a highly skilled Customer Assistance Representative to join our team. As a key member of our branch staff, you will provide exceptional customer service to both internal and external customers, ensuring a seamless rental experience.Key Responsibilities:Provide high-level customer service through face-to-face...
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Customer Service Representative
3 weeks ago
O'Fallon, Missouri, United States Barron Swim School Full timeJob Summary:Barron Swim School is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our staff, you will provide exceptional service to our families, ensuring a positive and memorable experience for all.Responsibilities:Provide top-notch customer hospitality to our families,...