Program Coordinator
3 weeks ago
Job Summary:
Serco is seeking a highly skilled and customer-focused individual to serve as the first point of contact for customers at our workforce centers. As a Program Coordinator, you will be responsible for greeting customers, determining their needs, and transferring them to the appropriate department. You will also assist in updating and maintaining participant records, entering data, and performing other office supportive tasks.
Key Responsibilities:
- Answer telephone and greet customer
- Discuss customer requirements and explain available programs
- Make initial determination as to which center function/department can best serve customer's needs and transfer the customer to the appropriate department
- Show interest and concern for all customers, treating them with respect and care
- Use personal computer to make input into automated reporting system
- Assist staff in completing documents accurately and expeditiously
- Assist workforce center staff with various office support functions
- Operate fax, copier and telephone system
- Type memos, reports, and other materials
- Maintain detailed participant records in compliance with policies and procedures
- Maintain organized and efficient filing system
- Assist in maintaining inventory of workforce center supplies and materials
- Responsible for the custody, care, and safekeeping of agency property and exercises control over expendable supplies
Requirements:
- General knowledge of programs administered by TWC, TANF, etc.
- Knowledge of and the ability to learn a variety of relevant office equipment
- Ability to interact with customers in a positive and productive manner
- Ability to input basic data into personal computer
- Ability to prepare routine reports, file records correctly, and type materials neatly and accurately
- Ability to effectively read and interpret written procedures
- Knowledge of or ability to learn locally used data tracking and management information systems such as TWIST
- Knowledge of general office procedures
- Excellent communications skills
- Bilingual (English/Spanish) required
Education and Experience:
- Associate degree preferred
- High school diploma or GED certificate required
- Three years of customer service experience
Special Requirements:
- Must possess and provide a valid Texas Drivers License and Automobile Liability Insurance as required by the State of Texas
- Must have access to reliable transportation in order to travel within service area
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