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Whole Foods Co•op is seeking a highly motivated and customer-focused Curbside Clerk to join our team. As a Curbside Clerk, you will provide exceptional customer service while assisting customers and fellow staff in supporting operations. You will be responsible for shopping, preparing, and delivering product to curbside customers on our premises.
Key Responsibilities:- Customer Service: Provide prompt, friendly, and courteous service to customers while assisting them with their shopping needs.
- Order Fulfillment: Complete the shop of curbside orders in a timely manner, according to best practices and relevant SOPs.
- Product Handling: Bag, label, and store shopped orders in good condition, adhering to established cold chain protocols.
- Communication: Interact with customers during shopping, after, and/or at curbside, maintaining the highest customer service standards.
- Teamwork: Assist customers in finding product and/or information, and promptly and courteously answer and accurately route customer requests.
- Basic Computer Literacy: Familiarity with using a web browser and email.
- Attention to Detail: Ability to handle multiple demands, work under time pressures, and meet department work objectives.
- Customer Service Skills: Outstanding customer service skills, with a focus on providing a positive and welcoming experience for customers.
- Physical Demands: Ability to occasionally move up to 50 lbs. throughout shift, and frequently move objects up to 15 lbs. throughout shift.
As a Curbside Clerk, you will work in a fast-paced environment with frequent exposure to outdoor weather conditions, handling wet, hot, cold, and/or frozen products, and change in room temperature. You will also be constantly exposed to background music and in-store pages, food odors, grain and spice dust, and food allergens.
