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Customer Service Representative

2 months ago

Duluth, Minnesota, United States ConvaTec Full time
Job Summary

We are seeking a highly skilled and customer-focused Customer Service Specialist to join our team at ConvaTec. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, resolving issues, and ensuring their overall satisfaction.

Key Responsibilities
  • Customer Support: Respond to customer inquiries, resolve issues, and provide solutions in a timely and professional manner.
  • Communication: Effectively communicate with customers, colleagues, and management to ensure seamless communication and issue resolution.
  • Problem-Solving: Analyze customer issues, identify root causes, and implement solutions to prevent future occurrences.
  • Documentation: Maintain accurate and detailed records of customer interactions, issues, and resolutions.
  • Team Collaboration: Work closely with cross-functional teams to ensure customer needs are met and issues are resolved efficiently.
Requirements
  • Education: High school diploma or equivalent required; college degree preferred.
  • Experience: Six months to one-year related experience and/or training; or equivalent combination of education and experience.
  • Skills: Excellent communication, problem-solving, and customer service skills; proficiency in Microsoft Office programs.
  • Physical Demands: Regularly required to sit, stand, walk, and occasionally bend and move about the facility.
What We Offer
  • Competitive Pay: Competitive salary and benefits package.
  • Opportunities for Growth: Opportunities for professional growth and development within the company.
  • Flexible Work Environment: Flexible work environment with opportunities to work remotely.