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Optical Customer Support Specialist

2 months ago

Bloomfield Hills, Michigan, United States Birmingham Vision Care Full time
Position Overview

An empathetic and skilled Optical Customer Support Specialist is sought to assist clients in achieving a fashionable look with their ideal eyewear. This position emphasizes guiding and advising clients on selecting the most suitable frames and lenses tailored to their personal style, daily activities, and vision requirements.

Key Responsibilities:
  • Guiding clients in choosing frames that complement their facial features, fit preferences, and lifestyle needs
  • Providing insights on various lens options, materials, coatings, and brands that cater to specific requirements
  • Informing clients about proper eyewear usage and care
  • Accurately addressing prescription discrepancies, repairs, and measurements
  • Overseeing insurance claims and maintaining patient records

The ideal candidate will possess exceptional problem-solving abilities, strong interpersonal skills, and a nurturing attitude. They should be proficient with technology, enthusiastic, and well-organized. Birmingham Vision Care fosters a collaborative work environment and offers a range of benefits, including health insurance, dental coverage, paid time off, and more.