Customer Experience Specialist

2 hours ago


Bloomfield Hills, Michigan, United States Crypton Full time
Job Description

At Crypton, we are seeking a highly skilled Customer Experience Specialist to join our team in Bloomfield Hills, MI. This role serves as the primary contact for assigned accounts, ensuring their needs are met while providing world-class customer service to our Crypton customers.

Key Responsibilities:

  • Serve as the dedicated liaison between the company and key accounts by developing and maintaining strong, long-lasting relationships.
  • Provide prompt and effective support and communication related to product orders, delivery schedules, and service inquiries.
  • Coordinate with internal departments to ensure client orders are processed accurately and delivered on time.
  • Address client concerns or complaints promptly and efficiently, working with relevant teams to ensure successful resolution and continuous satisfaction.
  • Maintain accurate records of client interactions and transactions within the company's Microsoft Dynamic ERP system.
  • Stay informed about industry trends and innovations to better service client needs and provide valuable insights.
  • Work closely with sales and marketing teams to ensure the company delivers high-quality service and meets all client requirements.
  • Learn Crypton's part numbers and products to assist customers with inquiries and new opportunities.
  • Contribute strategies to retain and support existing clients based on their feedback and needs.

Required Qualifications and Skills:

  • 3-4 years of client experience required.
  • Excellent written and verbal communication skills.
  • Professional phone and email etiquette.
  • High degree of competence with Microsoft Outlook, Teams, Onedrive, Word, and Excel.
  • Must be able to multitask and demonstrate resourcefulness.
  • Outstanding organizational skills.
  • A stable work history and a desire to learn and be part of a growing team.
  • Must be able to work in a fast-paced entrepreneurial environment with a positive attitude.

Benefits Offered:

  • Salary and benefits are competitive with the current market.
  • 401k Plan with company match.
  • Medical, Dental, and Vision plans, along with company-sponsored Basic Life & AD&D Insurance, Short-Term and Long-Term Disability.
  • Tuition assistance.


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