Enterprise Software Support Specialist

3 weeks ago


Bloomfield Hills, Michigan, United States Edward Rose & Sons Full time

We are seeking an Enterprise Software Support Specialist to provide advanced technical support and troubleshooting for our ERP and CRM software systems.

The ideal candidate will have a strong working knowledge of Yardi and related applications, as well as experience in providing technical support and resolving complex issues.

The Enterprise Software Support Specialist will be responsible for providing day-to-day support of ERP and CRM applications, managing service requests, and prioritizing and routing client requests to internal and external resources.

The successful candidate will also assist with research, design, development, and testing of ERP and CRM configurations and processes, as assigned by the Enterprise Software Support Team Leader.

The Enterprise Software Support Specialist will work closely with other departments to collaborate on IT projects and will be responsible for identifying and analyzing problems, developing and communicating logical and effective solutions.

The ideal candidate will have a Bachelor's degree in a technology-related field or equivalent experience in ERP, CRM, and property management.

Strong working knowledge of Yardi and related applications, as well as experience in providing technical support and resolving complex issues, is required.

The Enterprise Software Support Specialist will also be responsible for staying current with Yardi and related applications, changes, and updates, and will be expected to work cooperatively with others and possess a positive, customer-service oriented attitude.

Must be willing to work overtime when necessary and occasional extended support coverage, which may include on-call, evening and/or weekend hours.

Comprehensive benefits package, including 401(k) with company match, on the job training and development, generous paid time off programs, competitive compensation plan with bonus opportunities, great work environment, opportunities for advancement, and discounted apartment home.



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