Guest Experience Ambassador
2 days ago
Kraken's Bryant Street location is a vibrant hub where guests can rediscover the joy of play. Our venue offers a wide range of activities, including pickleball, roller skating, darts, cornhole, shuffleboard, and more. Whether you're part of a large group or a small gathering, our crew is dedicated to creating an unforgettable bonding experience.
About the RoleWe're seeking highly motivated Brand Ambassadors to join our team at Kraken Kourts & Skates. As a Brand Ambassador, you'll be the face of our company, embodying our values of hospitality, creativity, and a passion for delivering exceptional guest experiences. You'll be responsible for assisting in various capacities throughout the venue, ensuring that every guest has an unparalleled journey through each event.
Key Responsibilities- Greet guests warmly and provide accurate wait time estimates during busy periods
- Maintain a clean and organized front-of-house environment
- Show guests to their designated area and explain our policies and procedures
- Assist with opening and closing tasks, as well as side work
- Maintain safety and food and beverage quality standards
- Manage online ticketing platforms for internal data tracking and an elevated guest experience
- Manage rental counters and efficiently administer rentals for guests
- Keep guests happy and handle complaints professionally
- Build rapport with our guests and vendors
- Brainstorm ideas to enhance the guest experience
- Maintain a positive image of the Kraken brand at all times
- Collaborate with our partners when they promote their products in our units
- Communicate event details provided by the marketing and operations teams to ensure our brands are advertised effectively and efficiently
- Attend huddles to gain knowledge and understanding of our various events and locations
- Commitment to and alignment with the company's core values
- Relentless perfectionism with a positive attitude and a high level of attention to detail
- Ability to operate point-of-sales systems
- Effective communication skills with guests
- Understanding of the importance of a positive guest experience
- Well-organized with the ability to take and place food and beverage orders accurately
- Ability to stand and/or walk for prolonged periods of time
- Ability to lift and carry up to 25 pounds for short periods of time
The pay range for this role is USD per hour at Kraken Kourts.
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