Account Growth Strategist

4 days ago


Pompano Beach, Florida, United States ITrade STEM Full time
Job Overview

This Account Growth Strategist position at ITRADE STEM in Tampa or Naples, FL, offers an exciting opportunity to drive customer success and growth. With the possibility of remote work, this role requires a dynamic individual who can ensure customers achieve their desired outcomes using cutting-edge products.


Duties and Responsibilities
  • Serve as the primary customer contact after the sale, ensuring a smooth transition from sales to implementation.
  • Lead the customer onboarding process, guaranteeing customers are properly trained and equipped to utilize our products.
  • Partner with cross-functional teams, including product management and engineering, to address customer needs and feedback.
  • Maintain robust relationships with customers, understanding their business objectives and how our solutions can contribute to their success.
  • Monitor customer engagement and usage metrics to identify opportunities for improvement and growth.

Requirements and Qualifications
  • Bachelor's degree in Business, Marketing, or a related field; relevant experience may be considered in lieu of a degree.
  • 5+ years of experience in customer success, account management, or a related field, preferably within a SaaS or technology company.
  • Proven project management skills, with the ability to manage multiple customer implementations concurrently.
  • Outstanding communication and interpersonal skills, with a customer-centric approach and the capacity to build strong relationships with clients.

Salary Information

The estimated annual salary for this position is $90,000 - $115,000, dependent on experience. We provide a competitive benefits package and opportunities for professional growth and development.


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