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Retail Sales Associate

2 months ago

Palo Alto, California, United States Ingka External Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Retail Sales Co-Worker II. As a key member of our sales team, you will be responsible for providing exceptional customer service, driving sales, and maintaining a high level of product knowledge.

Key Responsibilities
  • Optimize sales and maintain profitability by guiding customers towards high-priority and best-selling products.
  • Build customer relationships to understand their needs and ensure a positive shopping experience both in-store and remotely.
  • Leverage expertise in IKEA's multi-channel retail offerings to empower customers to shop seamlessly both in-store and remotely.
  • Utilize fundamental measurement and construction techniques to create planning solutions that effectively meet customers' needs.
  • Keep the area of responsibility clean, tidy, priced, and fully stocked, ensuring that IKEA basic merchandising standards are in place.
  • Express enthusiasm for IKEA products by consistently expanding knowledge of their features and benefits, and share this expertise with customers to guide their decision-making.
  • Understand the store and department action plans, and actively contribute to achieving department goals.
  • Actively offer all services available in IKEA to help customers make informed choices, resulting in a better shopping experience.
  • Demonstrate the ability to analyze and adjust sales space capacities based on system parameters to secure high stock availability.
  • Support the implementation and upkeep of planned and commercial activities in, or involving, your range.
About Us

We are a diverse team working for the continued global success of the IKEA Concept, a concept that helps millions of customers create a better everyday life. We are committed to providing a positive and inclusive work environment, and we offer a range of benefits and perks to support our co-workers and their dependents.

Requirements
  • High School Diploma, GED, or Equivalent.
  • 2 years' relevant work experience.
  • Experience in retail, preferably in the home furnishing sector.
  • Experience in actively selling through understanding customers and their needs.