Retail Sales Associate

4 weeks ago


Palo Alto, California, United States Brilliant Earth Full time
About the Role

We are seeking a highly motivated and customer-focused Retail Sales Associate to join our team at Brilliant Earth. As a Retail Sales Associate, you will play a key role in providing exceptional customer experiences and driving sales growth in our Palo Alto, CA showroom.

Key Responsibilities
  • Utilize sales strategies and product knowledge to guide customers through the purchasing process, creating personalized and memorable experiences.
  • Manage a high volume of sales leads and provide a luxury customer experience through appointments, walk-in consultations, and phone calls.
  • Proactively greet and assist customers, ensuring a safe and pleasant experience for all guests.
  • Conduct post-sale appointments to assist with exchanges, re-sizing, and other customer inquiries.
  • Review customer feedback and work with leaders to continuously improve the customer experience and sales performance.
What We Offer

At Brilliant Earth, we are passionate about supporting our teams and fostering a culture of innovation, collaboration, and diversity. We offer competitive compensation, a robust benefits package, and opportunities for growth and development.

  • 401k match and pre-tax commuter benefits.
  • Continued education and training opportunities.
  • Employee discounts on jewelry and sales incentive programs.
  • Wellness benefits and giving back opportunities.
Requirements

To be successful in this role, you will need to have a passion for customer service, a drive to exceed sales targets, and excellent communication and collaboration skills.

We are an equal opportunity employer and welcome applications from diverse candidates. If you need assistance or reasonable accommodation completing an application or at any stage of the interview process, please reach out to us.



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