Sales Associate

1 month ago

Palo Alto, California, United States Richemont Full time
Job Title: Sales Associate - Luxury Retail

We are seeking a highly motivated and experienced Sales Associate to join our team at Cartier North America. As an Ambassador of the Maison, you will be responsible for achieving and exceeding sales targets, developing client relationships, and providing exceptional customer service.

Key Responsibilities:
  • Consistently achieve and/or exceed monthly sales targets, as directed by management.
  • Ensure each client receives outstanding and exceptional customer service by providing a friendly environment, maintaining outstanding standards, and solid product knowledge.
  • Adapt approach according to client needs and motivations, negotiate and handle objections with ease, and assist and support after-sales clients in accordance with Maison values.
  • Cultivate new and existing client relationships through exceptional service and other Maison-specific CRM initiatives, partnering with Management to develop a plan for their clients and prospects.
  • Consistently and accurately capture client data for follow-up and relationship building, effectively utilizing the tools that are available.
  • Appropriately resolve client issues/concerns and escalate as needed to Management.
Requirements:
  • 2 to 5 years of previous experience in luxury retail, service, or hospitality environment.
  • General knowledge of timepiece movements.
  • Ability to work in a fast-paced retail store environment, computer and internet savvy, and MS Office experience required, SAP knowledge preferred.
  • Excellent interpersonal and communication skills, strong understanding of Customer Service needs and Customer (internal and external) priorities, and strong attention to detail with the ability to handle multiple tasks simultaneously and with precision.
Benefits:
  • We care about our associates' health and wellbeing and offer a comprehensive benefits program to support you and your loved ones.
  • Comprehensive medical, dental, and vision programs, health savings and flexible spending accounts, and access to the employee assistance program for you and your household members.
  • Income protection solutions including life insurance, disability benefits, and 401(k) with employer match.
  • Wellness reimbursement benefit and paid time off.
  • Encouragement to give back to the local community by using volunteer time off days to support important initiatives that drive change.
Learn More:

At Richemont, we craft the future. Learn more about life at Cartier and the Group Richemont.

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