Technical Service Manager

1 week ago


Windsor, Connecticut, United States Kelly Full time
Job Title: Technical Service Manager

Join Kelly, a leading staffing expert, and take on a challenging role as a Technical Service Manager. In this position, you will lead and manage a training program to enhance the technical skills of field technicians and customers, both remotely and on-site.

Key Responsibilities:
  • Develop and implement training materials, including videos and PowerPoints, to support technical training sessions.
  • Provide high-level technical support and troubleshooting for complex field issues, including electrical, pneumatic, and hydraulic systems.
  • Collaborate with factories and regional managers to address technical needs and skill development.
  • Conduct customer training sessions and create related materials.
  • Develop and assess training curriculum and maintain training records.
Requirements:
  • 7+ years of relevant experience and in-depth knowledge of product line.
  • Proven training experience and ability to interpret electrical and hydraulic schematics.
  • Proficiency in PLC and Can-bus systems, EPA 609 and 608 certifications.
  • Familiarity with various training methods and advanced troubleshooting techniques.
  • Strong communication skills and proficiency in Microsoft Office.
  • Ability to travel 50-75%.
About Kelly:

Kelly is a global leader in staffing and workforce solutions, dedicated to providing limitless opportunities to enrich your life. We believe in the power of diversity and inclusion, and we're committed to building a team that reflects the communities we serve.

As a Kelly employee, you'll have access to a range of benefits, including medical, dental, vision, and 401(k) plans. You'll also have the opportunity to work with top companies and develop your skills in a dynamic and supportive environment.



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