Technical Service Manager

6 days ago

Windsor, Connecticut, United States Kelly Full time
Job Title: Technical Service Manager

Direct Hire Technical Manager

Hours: 9am to 5pm + OT (M-F)

Pay: $70,000 - $75,000 salary

Location: Remote + travel

Benefits: Health, Dental, Vision, 401k, PTO, and Paid Holidays + BONUS

Job Summary:

The Technical Service Manager will lead and manage a training program to enhance the technical skills of field technicians and customers, both remotely and on-site. Reporting to the Customer Service Manager, this role involves developing training materials, providing high-level technical support, and collaborating with factories and regional managers to address technical needs and skill development.

Key Responsibilities:
  • Technical Support (50%):
    • Provide high-level troubleshooting and support for complex field issues.
    • Offer remote troubleshooting and repair guidance as needed.
    • Assist junior technicians with advanced troubleshooting and repairs.
    • Perform and oversee repairs and adjustments on products, including electrical, pneumatic, and hydraulic systems.
  • Technical Training (50%):
    • Conduct customer training sessions and create related materials, including videos and PowerPoints.
    • Develop and assess training curriculum and maintain training records.
    • Provide on-the-job training for new technicians and support factory training curriculum development.
Requirements:
  • 7+ years of relevant experience and in-depth knowledge of product line.
  • Proven training experience and ability to interpret electrical and hydraulic schematics.
  • Proficiency in PLC and Can-bus systems, EPA 609 and 608 certifications.
  • Familiarity with various training methods and advanced troubleshooting techniques.
  • Strong communication skills and proficiency in Microsoft Office.
  • Ability to travel 50-75%.

Interested in this opportunity? Apply today or schedule a direct interview on my calendar https://calendly.com/dans465

Kelly offers a range of benefits and perks to support our employees, including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. We also offer a retirement savings plan, service bonus, and holiday pay plans, as well as a transit spending account. Additionally, employees are entitled to earn paid sick leave under the applicable state or local plan.

At Kelly, we're committed to providing our employees with the tools and resources they need to succeed. We believe in the importance of diversity and inclusion, and we're proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome and value diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities.

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