Insurance Claim Support Specialist

3 weeks ago


Windsor Locks, Connecticut, United States National Guard Employment Network Full time

Job Summary:

We are seeking a highly organized and detail-oriented Insurance Claim Support Specialist to join our team at National Guard Employment Network.

Key Responsibilities:

  • Provide administrative support for Bond and Specialty Insurance Claim, including data entry, report generation, and mail distribution.
  • Assist with general office procedures and problems, such as filing, photocopying, and faxing.
  • Obtain and document claim information as directed, utilizing Bond underwriting and claim systems, review of files, and incoming and outgoing correspondence.
  • Travelers offers a hybrid work location model that supports flexibility, and employees in this position may be part of a training or development program.
  • During the initial six-month training program, employees may be required to work up to five days in the office.
  • Provides administrative support such as typing, filing, photocopy and fax requests, processing incoming mail/faxes (i.e. sorting, prioritization and distribution to technical staff) and file diary maintenance.
  • Assures accuracy in all areas of responsibility (e.g. data entry, report generation, mail distribution, correspondence, and telephone messages).
  • Answers telephones professionally and responds to routine questions and re-routes calls as required.
  • Sets up and maintains claim physical files and electronic files in BCMS.
  • Prepares closed files for shipping and storage.
  • Prepares and sends out claim correspondence (Autodoc form letters).
  • As requested, assists in completion of financial transactions in BCMS and through Finance (e.g. payments/checks, recoveries, wire transfers, voids, stop pays, wet signature requests, and cancelled check copies).
  • As requested, orders and maintains general office supplies.
  • As requested, receives, reviews, and directs to appropriate individual electronic communication received (Communications Queue, electronic service of process).
  • Basic communication skills required to request and provide routine data and to respond to oral and written instructions.

Requirements:

  • Excellent data entry skills.
  • Working knowledge of claim and underwriting systems used.
  • General knowledge of Microsoft Word/Excel required.

What We Offer:

Travelers offers a comprehensive compensation and benefits program, including performance-based cash incentive awards, and a hybrid work location model that supports flexibility.



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