Insurance Claim Support Specialist
3 weeks ago
Job Summary:
We are seeking a highly organized and detail-oriented Insurance Claim Support Specialist to join our team at National Guard Employment Network.
Key Responsibilities:
- Provide administrative support for Bond and Specialty Insurance Claim, including data entry, report generation, and mail distribution.
- Assist with general office procedures and problems, such as filing, photocopying, and faxing.
- Obtain and document claim information as directed, utilizing Bond underwriting and claim systems, review of files, and incoming and outgoing correspondence.
- Travelers offers a hybrid work location model that supports flexibility, and employees in this position may be part of a training or development program.
- During the initial six-month training program, employees may be required to work up to five days in the office.
- Provides administrative support such as typing, filing, photocopy and fax requests, processing incoming mail/faxes (i.e. sorting, prioritization and distribution to technical staff) and file diary maintenance.
- Assures accuracy in all areas of responsibility (e.g. data entry, report generation, mail distribution, correspondence, and telephone messages).
- Answers telephones professionally and responds to routine questions and re-routes calls as required.
- Sets up and maintains claim physical files and electronic files in BCMS.
- Prepares closed files for shipping and storage.
- Prepares and sends out claim correspondence (Autodoc form letters).
- As requested, assists in completion of financial transactions in BCMS and through Finance (e.g. payments/checks, recoveries, wire transfers, voids, stop pays, wet signature requests, and cancelled check copies).
- As requested, orders and maintains general office supplies.
- As requested, receives, reviews, and directs to appropriate individual electronic communication received (Communications Queue, electronic service of process).
- Basic communication skills required to request and provide routine data and to respond to oral and written instructions.
Requirements:
- Excellent data entry skills.
- Working knowledge of claim and underwriting systems used.
- General knowledge of Microsoft Word/Excel required.
What We Offer:
Travelers offers a comprehensive compensation and benefits program, including performance-based cash incentive awards, and a hybrid work location model that supports flexibility.
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