Rural Support Specialist
22 hours ago
GCI is seeking a highly skilled and experienced Rural Support Agent to join our team. As a key member of our Network Operations team, you will be responsible for providing critical support to our rural network infrastructure in Alaska.
Key Responsibilities- Perform regular maintenance inspections of satellite and wireless company assets in rural communities to ensure optimal performance and security.
- Provide on-call technical support to troubleshoot and resolve issues with our network infrastructure.
- Install and maintain wireless customer premise equipment (CPE) at customer locations to ensure reliable internet connectivity.
- Collaborate with our technical support team to resolve complex technical issues and ensure seamless network operations.
- Develop and maintain strong relationships with our customers and stakeholders to ensure exceptional customer service and satisfaction.
- 6 months of experience living in an arctic environment.
- High school diploma or equivalent.
- Electrical, construction, or maintenance experience.
- Maintenance of satellite telecommunication or microwave transport.
- Customer service experience.
This role requires working in a fast-paced, dynamic environment with occasional travel to rural communities. You will be required to work in extreme cold weather conditions and be able to lift up to 70 pounds occasionally.
About GCIGCI is a leading provider of communication and technology services in Alaska. We are committed to delivering exceptional service and support to our customers and communities. If you are a motivated and experienced professional looking for a challenging and rewarding role, we encourage you to apply.
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