Rural Support Specialist

2 months ago


Bethel, Alaska, United States GCI Full time
About the Role

GCI is seeking a highly skilled and experienced Rural Support Agent to join our team. As a key member of our Network Operations team, you will be responsible for providing critical support to our rural network infrastructure in Alaska.

Key Responsibilities
  • Site Maintenance: Conduct regular site inspections to ensure the security and integrity of our satellite and wireless assets in rural communities.
  • On-Call Support: Provide on-call support to our technical teams for site access, general labor, and equipment maintenance.
  • Customer Premise Equipment Installation: Install and configure customer premise equipment for GCI's wireless internet services.
  • Technical Support: Provide remote technical assistance to our customers and technical teams as needed.
  • Emergency Response: Respond to emergency situations such as service outages, theft, or damage to our assets.
Requirements
  • Experience: Six (6) months of experience living in an arctic environment.
  • Education: High school diploma or equivalent.
  • Skills: Basic computer skills and MS Office knowledge, electrical, construction, or maintenance experience, and customer service experience.
  • Certifications: Other telecom industry-specific certifications and job-specific certifications.
Working Conditions
  • Physical Demands: Ability to work in cold weather conditions, safely move and transport equipment, and perform physical tasks such as snow removal and generator fueling.
  • Visual and Auditory Acuity: Ability to clearly distinguish colors, identify equipment signals, and communicate effectively with others.
  • Travel: Ability to travel to rural communities and work in a variety of environments.
About GCI

GCI is a leading provider of communication and technology services in Alaska and the U.S. We are committed to delivering exceptional service to our customers and communities. As a member of our team, you will have the opportunity to work in a dynamic and challenging environment, making a real difference in the lives of Alaskans.



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