Rural Support Specialist
2 months ago
GCI is seeking a highly skilled and experienced Rural Support Agent to join our team. As a key member of our Network Operations team, you will be responsible for providing critical support to our rural network infrastructure in Alaska.
Key Responsibilities- Site Maintenance: Conduct regular site inspections to ensure the security and integrity of our satellite and wireless assets in rural communities.
- On-Call Support: Provide on-call support to our technical teams for site access, general labor, and equipment maintenance.
- Customer Premise Equipment Installation: Install and configure customer premise equipment for GCI's wireless internet services.
- Technical Support: Provide remote technical assistance to our customers and technical teams as needed.
- Emergency Response: Respond to emergency situations such as service outages, theft, or damage to our assets.
- Experience: Six (6) months of experience living in an arctic environment.
- Education: High school diploma or equivalent.
- Skills: Basic computer skills and MS Office knowledge, electrical, construction, or maintenance experience, and customer service experience.
- Certifications: Other telecom industry-specific certifications and job-specific certifications.
- Physical Demands: Ability to work in cold weather conditions, safely move and transport equipment, and perform physical tasks such as snow removal and generator fueling.
- Visual and Auditory Acuity: Ability to clearly distinguish colors, identify equipment signals, and communicate effectively with others.
- Travel: Ability to travel to rural communities and work in a variety of environments.
GCI is a leading provider of communication and technology services in Alaska and the U.S. We are committed to delivering exceptional service to our customers and communities. As a member of our team, you will have the opportunity to work in a dynamic and challenging environment, making a real difference in the lives of Alaskans.
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Rural Support Specialist
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