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Technical Support Specialist

2 months ago

Bethel, Alaska, United States Yukon-Kuskokwim Health Corporation Full time
Job Summary

The Service Desk Technician plays a vital role in ensuring the smooth operation of our computer systems, allowing end-users to efficiently complete their tasks. This position involves troubleshooting and resolving technical issues, prioritizing and documenting support requests, and maintaining accurate records of all support calls.

Key Responsibilities
  • Triage and resolve technical issues related to hardware and software
  • Prioritize and document support requests in a timely manner
  • Maintain accurate records of all support calls in our database application
  • Provide exceptional customer service and support to end-users
  • Collaborate with internal teams to resolve complex technical issues
Requirements
  • High School Diploma or equivalent
  • 1 year of experience in general desktop support with hardware and business applications
  • Valid driver's license or equivalent
  • A+ certification preferred
  • Basic understanding of computer technology and terminology
Benefits
  • Generous PTO package
  • Eleven paid holidays
  • Comprehensive healthcare coverage
  • Life and Disability Insurance
  • Flexible Spending Account
  • Retirement plans
  • Employee Wellness Center
About Yukon-Kuskokwim Health Corporation

We are an Affirmative Action/Equal Opportunity Employer committed to providing excellent healthcare services to our communities. We value diversity and inclusion in our workplace and strive to create a welcoming environment for all employees.