Rural Support Specialist

22 hours ago


Bethel, Alaska, United States GCI Full time
About the Role

GCI is seeking a highly skilled and experienced Rural Support Agent to join our team in Pilot Station, Alaska. As a key member of our Rural Network Operations team, you will play a critical role in ensuring the reliability and integrity of our satellite and wireless network infrastructure in rural Alaska.

Key Responsibilities
  • Maintenance Inspections: Conduct regular site visits to ensure the security and integrity of our satellite and wireless assets, including visual inspections and maintenance of equipment.
  • On-Call Support: Provide on-call support to our technical teams, responding to service outages, theft, damage, or other issues that may impact our network operations.
  • Technical Support: Offer remote technical assistance to our customers and technical teams, including troubleshooting and equipment swaps as needed.
  • Customer Premise Equipment Installation: Install and configure customer premise equipment (CPE) at customer locations, including mounting equipment and connecting to customer computers.
  • E911 Service Reliability: Ensure the reliability and integrity of our E911 service, including monitoring and reporting any issues or outages.
Requirements
  • Experience: Six (6) months of experience living in an arctic environment.
  • Education: High school diploma or equivalent.
  • Skills: Basic computer skills and MS Office knowledge, including Outlook, Teams, Word, and Excel.
  • Physical Requirements: Ability to work in cold weather conditions, lift up to 70 pounds, and move equipment and supplies as needed.
About GCI

GCI is a leading provider of communication and technology services in Alaska, with a commitment to delivering high-quality services to our customers. We are an equal opportunity employer and welcome applications from qualified candidates who share our values and commitment to excellence.



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