Rural Support Specialist
2 weeks ago
GCI is seeking a highly skilled and experienced Rural Support Agent to join our team. As a key member of our Rural Network Operations team, you will play a critical role in ensuring the reliability and integrity of our satellite and wireless network infrastructure in rural Alaska.
Key Responsibilities- Perform routine maintenance inspections of satellite and wireless equipment to ensure optimal performance and identify potential issues.
- Provide technical support and assistance to field technicians and engineers as needed, including remote troubleshooting and equipment swaps.
- Install and maintain wireless customer premise equipment (CPE) at customer locations, including mounting equipment and connecting to customer computers.
- Ensure compliance with E911 service reliability and outage notification rules, which are critical to public safety and GCI's reputation.
- 6 months of experience living in an arctic environment.
- High school diploma or equivalent.
- Electrical, construction, or maintenance experience.
- Maintenance of satellite telecommunication or microwave transport experience.
- Customer service experience.
- Other telecom industry-specific certifications and/or job-specific certifications.
- Work in a fast-paced, dynamic environment with occasional travel to rural locations.
- Ability to work in extreme cold weather conditions, including temperatures below -20°F.
- Physical agility and effort sufficient to perform job duties safely and effectively.
- Ability to make valid judgments and decisions.
GCI is a leading provider of communication and technology services in Alaska and beyond. We are committed to delivering exceptional service and innovative solutions to our customers, and we are seeking talented individuals who share our values and passion for excellence.
We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and experienced professional looking for a challenging and rewarding role, we encourage you to apply.
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