Director, Operations Center

1 week ago

Pittsburgh, Pennsylvania, United States Duquesne Light Company Full time

**About Duquesne Light Company**

Duquesne Light Company is a leading provider of electric energy, with a rich history of technological innovation and customer service excellence. As a leader in the transmission and distribution of electric energy, we serve over half a million customers in southwestern Pennsylvania.

**Our Commitment to Inclusion**

We value and respect the unique differences and experiences of our employees, recognizing that our diversity leads to better collaboration, innovation, and outcomes. We strive to create a culture of inclusion, where every individual feels valued and respected.

**Job Summary**

The Director, Operations Center is a senior leadership position responsible for directing the departments responsible for Duquesne Light's transmission, sub-transmission, and distribution systems, as well as operations compliance, business continuity, and disaster recovery/emergency preparedness.

**Key Responsibilities**

  • Lead an organization that includes real-time system operations, real-time distribution operations, operations compliance, and business continuity/disaster recovery/emergency preparedness.
  • Develop and implement a vision and strategy that ensures the safe, reliable, and resilient operation of the transmission, sub-transmission, and distribution systems.
  • Develop and foster a work environment that encourages employees to collaborate, continuously improve, hold each other accountable for performance, and maintain an inclusive work environment where all individuals are respected.
  • Ensure compliance with all applicable regulatory reliability and security standards related to operations.
  • Ensure system operators maintain North American Electric Reliability Corporation (NERC) and PJM certifications needed to operate the Bulk Electric System (BES).
  • Direct the Operations Center training program to ensure system and distribution operators are able to competently operate the transmission, sub-transmission, and distribution system.
  • Oversee Duquesne Light's business continuity/disaster recovery and emergency preparedness program, ensuring Duquesne Light's ability to prepare for emergencies, respond to emergencies, maintain continuity of operations, and safely and quickly recover.
  • Oversee Duquesne Light's storm response program.
  • Provide oversight of Duquesne Light's mutual assistance processes related to the Edison Electric Institute's (EEI) mutual assistance program.
  • In collaboration with other operations leaders, ensure that Duquesne Light meets all reliability targets set for the Pennsylvania Public Utility Commission (PAPUC).
  • Partner with Labor Relations and Union representatives to ensure contractual integrity is maintained with the bargaining unit workforce.
  • Build and maintain strong professional and working relationships with internal and external stakeholders.
  • Participate in committees and cross-functional leadership teams, both internally and externally to Duquesne Light.
  • Represent Duquesne Light in industry events at the senior leadership level.

**Requirements**

  • Bachelor's degree in engineering, safety science, business administration, or a related field is preferred. Direct electric utility industry experience of 15+ years in lieu of degree requirement.
  • Fifteen (15+) or more years of experience in related or transferrable field with a minimum of 10 years prior management experience is required.
  • Higher-level education such as MBA, PhD, or certifications strongly preferred.
  • Proven leadership experience across multiple disciplines and multiple management layers required.
  • Experience leading in a bargaining unit environment strongly preferred, specifically skilled trade employees.

**Preferred Skills**

  • Ability to negotiate with, influence, and collaborate with others internally and externally, including senior executives within the company and vendors/or regulators.
  • Can apply industry expertise and commercial awareness to drive financial and operational performance within field operations.
  • Excellent interpersonal and written and verbal communication skills are essential.
  • Ability to lead meetings and presentations.
  • Analytical ability to review and resolve issues.
  • Demonstrated leadership skills and ability to work collaboratively within a unionized workforce.

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