Logistics Operations Manager

3 days ago

Richmond, Virginia, United States Veho Full time

About Veho

Veho is a pioneering company that specializes in post-purchase experience solutions. Our mission is to unlock the potential of everyday consumers and brands to fully participate in e-commerce. We are revolutionizing the shipping and post-purchase experience by building an entirely new end-to-end logistics infrastructure, powered by the latest technology and designed for the modern era of shopping.

Our Vision

We aim to remove the pain from delivery and returns, creating powerful opportunities for brands to engage and build deep loyalty with their customers like never before. Our goal is to become the go-to partner for brands looking to deliver exceptional experiences to their customers.

The Role

We are seeking a highly skilled and experienced Logistics Operations Manager to join our team as a Site Lead - Ground Operations. As a key member of our operations team, you will play a pivotal role in ensuring the smooth operation of our logistics activities. You will be at the forefront of daily interactions with cross-functional teams, orchestrating efforts to maintain safety standards while achieving operational excellence.

Key Responsibilities

  • Thrive in a fast-paced environment that demands quick thinking and physical agility, embracing the challenge of physically tasking work with enthusiasm and resilience.
  • Quickly navigate technology platforms to manage operational changes, re-routes, and other logistical challenges with ease and efficiency.
  • Assess operational needs swiftly and work cross-functionally to orchestrate seamless operations, prioritizing safety and driving success.
  • Operate a forklift and potentially a box truck with skill and precision, ensuring the safe and efficient movement of goods and materials as needed.
  • Execute with a focus on customer service, providing high levels of support and assistance to our crowd-sourced driver partners and internal teams.
  • Work well in a fast-paced environment that is at times physically tasking.
  • Demonstrate strong communication skills to effectively lead a shift.
  • Stand for extended periods, move boxes up and down, bend, and frequently lift objects weighing up to 50 lbs, ensuring physical readiness for the demands of the role.

Qualifications

  • At least 1 year of previous experience in logistics operations management or a related field is preferred.
  • Owns a modern smartphone and can navigate apps on a smartphone daily.
  • Forklift certification and/or experience operating box trucks is preferred.
  • Proficient in technology platforms and tools relevant to logistics operations.
  • Strong problem-solving skills and the ability to thrive in a fast-paced, physically demanding environment.
  • Commitment to delivering exceptional experiences to team members and driver partners.
  • Ability to pass a comprehensive background check.
  • Willingness to work flexible hours, including nights, holidays, and weekends, as required by operational needs.
  • Be comfortable driving both day and night and in possible inclement weather.
  • Ability to work independently as needed, coordinating with the Veho team.

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