Spa Guest Experience Manager
5 days ago
Spa Guest Experience
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The Spa Guest Service Coordinator plays a vital role in setting the tone for each guest's visit to the spa. As the first point of contact, you will be responsible for booking appointments, welcoming guests, and ensuring a seamless experience.
Responsibilities
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* Collaborate with the service team to provide exceptional guest service
* Ensure a warm and welcoming atmosphere for all guests
* Maintain a thorough knowledge of spa services and amenities
* Provide accurate information and respond to guest inquiries
Requirements
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* Fluency in English (reading, writing, and speaking)
* Availability for a variable work schedule, including weekends and holidays
* TABC certification and proficiency in Microsoft Office applications
* Prior experience in a luxury customer service setting, preferably in a spa environment
The Houstonian Hotel, Club & Spa is an Equal Opportunity Employer. We are committed to creating an inclusive and diverse workplace where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by law.
We encourage individuals of all backgrounds to apply.
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