Customer Service Representative

2 weeks ago


Rochester, New York, United States Rochester Regional Health Full time
Job Summary

As a skilled Customer Service Representative at Rochester Regional Health, you will be responsible for providing exceptional customer service to patients and visitors. Your superior interpersonal and organizational skills will be vital in ensuring overall customer satisfaction.

Key Responsibilities
  • Answer incoming and outgoing calls to the switchboard, giving priority to STAT and emergency calls.
  • Connect calls to appropriate personnel and provide patient information to customers via computer access and printed reports.
  • Enter department schedules and update as needed, performing miscellaneous duties as requested by the manager.

Requirements
  • Two years of customer service experience, preferably in a fast-paced environment.
  • Demonstrated compassion, empathy, and customer service skills.
  • Strong verbal and written communication skills, including excellent diction and articulation.
  • Ability to multitask and work under rigorous pressure.
  • Proficient in the use of computers and able to type a minimum of 35 wpm.
  • Bilingual preferred, with the ability to pass a language proficiency assessment within 30 days of hire.

Working Conditions
  • Sedentary work, exerting up to 10 pounds of force occasionally.
  • Work involves sitting most of the time, with occasional walking or standing.

Pay and Benefits
  • Base pay range: $18.00.
  • Eligible for additional pay components and benefits.

About Rochester Regional Health
  • We are an Equal Opportunity/Affirmative Action Employer.
  • We value diversity and inclusion in the workplace.


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