Restaurant Operations Manager

4 weeks ago

Washington, Washington, D.C., United States Officina Full time

Officina, a culinary collective from Chef Nicholas Stefanelli, seeks a highly skilled Assistant General Manager to maintain exceptional service and standards in its day-to-day operations.

The ideal candidate will possess a strong work ethic, professionalism, and a passion for food and service, with a focus on guest satisfaction and relations.

Key responsibilities include:

  • Completing basic HR functions, such as hiring, training, and checking references
  • Making weekly schedules for employees and communicating them effectively
  • Facilitating team-building activities and promoting a positive work environment
  • Delegating tasks to staff while maintaining a respectful and inclusive atmosphere
  • Communicating with the culinary team and other department heads as needed
  • Ensuring the productivity of team members in both the front and back of house
  • Greeting and accommodating guests' requests
  • Maintaining top-notch service standards and identifying areas for improvement
  • Monitoring and adhering to safety and hygiene standards
  • Investigating and resolving customer complaints

Requirements include:

  • Fluency in English, both spoken and written
  • At least 5 years of experience in a similar role or management position
  • Excellent interpersonal skills, including with guests and team members
  • Experience managing a team of over 50 employees
  • Comfort and experience with private events

Preferred qualifications include:

  • Ability to be organized and willing to learn
  • Experience with software such as Google Suites, POS systems, reservations, scheduling, and payroll
  • Extensive knowledge of Italian culture, cuisine, and beverages

Creative Food Group values diversity and is an Equal Opportunity Employer, providing equal employment opportunities to all applicants without regard to color, race, gender identity, age, disability, religion, sexual orientation, national origin, genetic information, marital status, or veteran status.

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