Technical Support Specialist

4 weeks ago


Pontiac, Michigan, United States Insight Global Full time

Job Description Insight Global is seeking a Bilingual Technical Support Representative for a commercial vehicle supplier in the Auburn Hills, Michigan area.

The Bilingual Technical Support Representative is responsible for taking inbound phone calls from truck drivers, shop foremen, dealership technicians, or warranty analysts.

They will be assisting in troubleshooting and diagnosing technical issues regarding product support, warranty claims, or maintenance products on medium and heavy-duty truck and trailer systems.

They will be joining a team of 15 technical support representatives and will be required to operate a computer and keyboard while speaking on the phone.

The call center is in an open environment that encourages collaboration within a supportive, team atmosphere.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day.

We are an equal opportunity/affirmative action employer that believes everyone matters.

Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Insight Global's Workforce Privacy Policy: https://www.insightglobal.com/workforce-privacy-policy.

Skills and Requirements

  • High School diploma or GED
  • Spanish Speaking (Bilingual with English)
  • Automotive Industry Experience: 2-4 years of experience with knowledge and understanding of automotive systems, service and repair, terminology and components
  • Hands on Experience: mechanic or technician
  • Customer Service: customer support, technical support, store manager, parts manager, or warranty analyst
  • Automotive Electrical Component Experience: understanding of brakes, engine, transmission, wiring, voltage, etc
  • Critical Thinking Skills: ability to think on their feet and respond to customer calls based on knowledge and experience without having a script
  • Computer Aptitude: ability to operate a dual screen computer and type on the keyboards while speaking on the phone
  • Associates Degree or bachelor's degree (Automotive Technology, Engineering)
  • Previous experience working at a dealership or an automotive support store (AutoZone, O'Reilly's, NAPA, Advanced Auto Parts)
  • ASE Certifications (Automobile, Light Truck, Medium/Heavy Truck, Collision Repair/Refinish, School Bus, Transit Bus, Truck Equipment)
  • Heavy or Medium Truck experience
  • Previous experience or knowledge on air disc brakes
  • Hands on vehicle repair experience

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day.

We are an equal employment opportunity/affirmative action employer that believes everyone matters.

Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to Insight Global's Workforce Privacy Policy: https://www.insightglobal.com/workforce-privacy-policy.



  • Pontiac, Michigan, United States Oakland Family Services Full time

    About the OpportunityThe IT Help Desk Specialist is a key member of our team, responsible for providing technical support and assistance to our staff. This role requires a strong understanding of computer systems, hardware, and software, as well as excellent communication and problem-solving skills.Key ResponsibilitiesInstall, configure, and troubleshoot...


  • Pontiac, Michigan, United States Insight Global Full time

    We are seeking a highly skilled Bilingual Technical Support Representative to join our team at Insight Global. This role is responsible for providing exceptional customer service to truck drivers, shop foremen, dealership technicians, and warranty analysts.The ideal candidate will have a strong understanding of automotive systems, service, and repair, as...

  • Technical Advisor

    4 weeks ago


    Pontiac, Michigan, United States Jet Aviation Full time

    At Jet Aviation, we are seeking a highly skilled Technical Advisor to join our Product Support team.The Technical Advisor will provide prompt and accurate guidance for troubleshooting and maintenance of products in coordination with end customers and service center technicians around the world.The candidate will also support inquiries from customers...

  • IT Support Specialist

    4 weeks ago


    Pontiac, Michigan, United States Oakland Family Services Full time

    About the OpportunityThe IT Help Desk Specialist is a key role at Oakland Family Services, responsible for providing technical support and assistance to staff members. This position requires a strong understanding of computer systems, hardware, and software, as well as excellent communication and problem-solving skills.Key ResponsibilitiesInstall, configure,...

  • IT Support Specialist

    1 month ago


    Pontiac, Michigan, United States Oakland Family Services Full time

    About the OpportunityThe IT Help Desk Specialist is a key role at Oakland Family Services, responsible for providing technical support and assistance to staff and clients. This position requires a strong understanding of computer systems, hardware, and software, as well as excellent communication and problem-solving skills.Key ResponsibilitiesInstall,...


  • Pontiac, Michigan, United States Pan Asia Resources Full time

    Job Summary:As a Service Desk Support Specialist at Pan Asia Resources, you will be responsible for providing technical support to users across various areas, including Telecommunications, Server Administration, Workstation Services, and Microsoft 365. This role requires strong leadership skills and the ability to manage user accounts, telecommunications...


  • Pontiac, Michigan, United States Oakland Schools Full time

    Job Summary: We are seeking a skilled Career and Technical Education (CTE) Program Specialist to provide support services to students, families, and faculty. The ideal candidate will have experience in career guidance and development, with a focus on preparing students for post-secondary education and career paths. Key Responsibilities: Provide career...


  • Pontiac, Michigan, United States Caterpillar Corner Childcare Full time

    Job Title: Classroom Support SpecialistAbout the Role:We are seeking a highly motivated and responsible individual to join our team as a Classroom Support Specialist at Caterpillar Corner Childcare. As a key member of our childcare team, you will provide essential support to our Lead and Assistant Teachers, ensuring the smooth operation of our classrooms.Key...


  • Pontiac, Michigan, United States IHA St. Joe's Medical Group Full time

    The Medical Support Specialist at IHA St. Joe's Medical Group provides exceptional patient care and support services to patients and guests of the Cancer Center.Key responsibilities include:Proactively coordinating patient visit registration using relevant systemsSupporting patients throughout their visit, ensuring a seamless experienceCollaborating with...


  • Pontiac, Michigan, United States Wyndy LLC Full time

    The Community Support Specialist at Wyndy LLC plays a vital role in fostering a positive and inclusive community environment, promoting independent living, and connecting individuals with necessary resources and services.Key responsibilities include collaborating with various professionals and organizations to ensure the well-being and overall satisfaction...


  • Pontiac, Michigan, United States Trinity Health Full time

    About the RoleTrinity Health is seeking a skilled Nursing Support Specialist to join our team. As a key member of our healthcare team, you will provide direct patient care and coordinate activities to ensure the smooth operation of our unit.Key ResponsibilitiesProvide basic bedside care and selected procedures under the direction of a Registered...


  • Pontiac, Michigan, United States CNS Healthcare Full time

    About the RoleCNS Healthcare is seeking a highly motivated and compassionate Peer Support Specialist to join our team. As a Peer Support Specialist, you will play a vital role in supporting individuals with serious mental illness, providing guidance, and promoting community inclusion, participation, independence, recovery, and productivity.Key...


  • Pontiac, Michigan, United States Mediacom Communications Full time

    Job Summary:Mediacom Communications is seeking an Administrative Support Specialist to provide department assistance in the execution of administrative functions. The ideal candidate will have 1-2 years of administrative experience and a high school diploma or GED. The role involves collecting data, preparing reports, and coordinating travel arrangements....


  • Pontiac, Michigan, United States Oakland Schools Full time

    Job Summary:As a highly qualified Behavior Intervention Specialist, you will work with individuals, groups, and systems to apply positive behavior supports. Your expertise will help coordinate Functional Assessments of Behavior and Behavior Intervention Plans to address students' inappropriate behaviors and promote academic success.Key Responsibilities:...


  • Pontiac, Michigan, United States Healthcare Support Full time

    Healthcare Support is seeking a skilled Diagnostic Imaging Specialist to fill a travel opportunity in Michigan.Job DetailsSpecialty: CT TechnologistDiscipline: Allied Health ProfessionalDuration: 13 weeks36 hours per weekShift: 12 hours, daysEmployment Type: TravelPerks: Up to $500 travel reimbursement paid out first check Overtime and Loyalty bonuses...


  • Pontiac, Michigan, United States US Tech Solutions Full time

    Job Summary:US Tech Solutions is seeking a highly skilled Senior Network Support Specialist to join our team. As a key member of our network support team, you will be responsible for implementing, maintaining, and optimizing our data network infrastructure. This includes designing and implementing network automation solutions, ensuring the lifecycle of...


  • Pontiac, Michigan, United States US Tech Solutions Full time

    Job DescriptionUS Tech Solutions is seeking a highly skilled Senior Network Support Specialist to join our team. As a key member of our network support team, you will be responsible for implementing, maintaining, and optimizing our enterprise network infrastructure.Key Responsibilities:Implement and maintain network standards and procedures to ensure the...

  • Cell Specialist

    4 weeks ago


    Pontiac, Michigan, United States Williams International Full time

    About the RoleWilliams International is seeking a skilled Cell Specialist to support our production team. As a key member of our team, you will be responsible for operating manufacturing process equipment, performing various tasks, and ensuring the quality of our products.Key ResponsibilitiesOperate heat treat ovens, precision cleaning, broaching, polishing,...


  • Pontiac, Michigan, United States Belcan Full time

    Job Title: Manufacturing Process Improvement SpecialistAt Belcan, we are seeking a skilled Manufacturing Process Improvement Specialist to join our team. As a key member of our operations team, you will be responsible for daily engineering drawings maintenance, prototype drawing creation and 3D printing, and manufacturing process improvement/validation. Your...


  • Pontiac, Michigan, United States Cross Country Allied Full time

    Job Title: Travel Radiology Imaging SpecialistJob Summary: Cross Country Allied is seeking a skilled Radiology Imaging Specialist for a travel assignment in a dynamic healthcare setting. As an X-ray technologist, you will be responsible for taking medical images of patients for diagnostic purposes. This role requires strong technical skills, attention to...