Service Desk Support Specialist

4 days ago


Pontiac, Michigan, United States Pan Asia Resources Full time
Job Summary:

As a Service Desk Support Specialist at Pan Asia Resources, you will be responsible for providing technical support to users across various areas, including Telecommunications, Server Administration, Workstation Services, and Microsoft 365. This role requires strong leadership skills and the ability to manage user accounts, telecommunications accounts, and work queues. You will work closely with IT staff to ensure timely and effective resolution of incidents.

Key Responsibilities:

• Provide technical support to users across various areas, including Telecommunications, Server Administration, Workstation Services, and Microsoft 365.
• Manage user accounts, telecommunications accounts, and work queues.
• Collaborate with IT staff to resolve incidents in a timely and effective manner.
• Develop and maintain knowledge of Microsoft Office 365 Suite and other relevant technologies.

Requirements:

• 5+ years' experience on a Level 1 / Level 2 Service Desk.
• 3+ years' experience in User Account Management (experience with OTK plus).
• 3+ years' experience with M365 Product end user support.
• 2+ years experience in VOIP phone end user support.
• Excellent written and verbal communication skills, demonstrated problem-solving skills, and ability to successfully multi-task and prioritize work.
• Knowledge and experience using Microsoft Office 365 Suite (Outlook, Word, Excel, OneNote, PowerPoint, Visio, OneDrive for Business, SharePoint Online, Teams).

Working Conditions:

This is a hybrid role, requiring 2 onsite days per week. The ideal candidate will be a self-starter who takes ownership and responsibility of assignments and understands the urgency and importance of providing customer service.

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