Experienced Auto Claims Adjuster

5 days ago

Charlotte, North Carolina, United States THE TRAVELERS INDEMNITY COMPANY Full time
Job Title: Experienced Total Loss Claim Representative

We are seeking an experienced Total Loss Claim Representative to join our team at The Travelers Indemnity Company. As a Total Loss Claim Representative, you will be responsible for handling Personal and Business insurance Auto and Specialty/Heavy Equipment Total Loss claims through resolution/settlement and payment process.

Key Responsibilities:
  • Apply laws and statutes for multiple state jurisdictions to determine the value of claims.
  • Collaborate with appraisal experts to determine the value of claims.
  • Provide quality claim handling, maintaining full compliance with internal and external quality standards and state specific regulations.
  • Deliver consistent service quality throughout the claim life cycle, including prompt contact, explaining the process, setting expectations, on-going communication, follow-through and meeting commitments to achieve optimal outcome on every file.
  • Fulfill specific service commitments made to certain accounts, as outlined in Special Account Communication (SAC).
  • Review controlling claim handlers' coverage determination, summarize the review and seek clarification as needed.
  • Recognize additional coverage issues (i.e. covered equipment, endorsements).
  • Contact all appropriate parties to gather supporting documents necessary to negotiate and settle the claim within authority level.
  • Properly manage Total Loss settlement process and rental expenses by working closely with appraisers, rental facilities, body shops, and salvage vendors.
  • Manage deductibles and limits.
  • Control damages through the proper use of cost containment tools (i.e. mitigate storage, expenses, rental).
  • Establish timely and maintain appropriate claim and expense reserves.
  • Determine settlement amounts based upon appraisal estimate, negotiate and convey claim settlements within authority limits to insureds and claimants.
Requirements:
  • Bachelor's degree preferred.
  • 2 years auto claim handling experience preferred.
  • Prior experience handling Total Loss claims a plus.
  • Demonstrated ownership attitude and customer centric response to all assigned tasks.
  • Ability to work in a high volume, fast paced environment managing multiple priorities.
  • Attention to detail ensuring accuracy.
  • Ability to effectively handle conflict.
  • Keyboard skills and Windows proficiency, including Excel and Word - Intermediate.
  • Verbal and written communication skills - Intermediate.
  • Analytical Thinking- Intermediate.
  • Judgment/Decision Making- Intermediate.
  • Negotiation- Intermediate.
  • Insurance Contract Knowledge-Basic.
  • Value Determination- Basic.
  • Settlement Techniques-Basic.
What We Offer:
  • Health Insurance: Employees and their eligible family members - including spouses, domestic partners, and children - are eligible for coverage from the first day of employment.
  • Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
  • Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
  • Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
  • Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.

We are an equal opportunity employer and believe that we can deliver the very best products and services when our workforce reflects the diverse customers and communities we serve. We are committed to recruiting, retaining and developing the diverse talent of all of our employees and fostering an inclusive workplace, where we celebrate differences, promote belonging, and work together to deliver extraordinary results.

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