Guest Services Supervisor

1 month ago

Key Largo, Florida, United States Baker's Cay Resort Full time

Property Overview:

Baker's Cay Resort, nestled in the stunning Florida Keys, is on the lookout for skilled professionals to enhance our team. As a candidate, you will have the chance to work in a magnificent oceanfront property that provides a unique and opulent experience for our guests. With a variety of roles available in front desk operations, housekeeping, food and beverage services, and more, there are plentiful opportunities for career advancement and development. Our resort features lush tropical surroundings, modern facilities, and unmatched ocean vistas, creating an extraordinary workplace. As a member of the Baker's Cay team, you will have the opportunity to deliver exceptional service to our esteemed guests, thrive in a dynamic and guest-focused environment, and contribute to a team that prioritizes excellence.

Position Summary:

Are you a proactive and customer-oriented individual with a zeal for hospitality? As a Front Desk Supervisor, you will oversee our front desk team in providing outstanding guest service. Your high energy, enthusiasm, and robust leadership abilities will ensure seamless front desk operations and foster memorable experiences for our valued guests. Elevate your career in a setting that values excellence, growth, and collaboration.

Key Responsibilities:

  • Oversee front desk operations, including guest check-in, check-out, and service inquiries.
  • Inspire and guide the front desk team to deliver exceptional customer service.
  • Address guest inquiries, concerns, and special requests with professionalism and efficiency.
  • Train and onboard new front desk personnel.
  • Ensure accuracy and completeness of guest reservations and billing information.
  • Collaborate with other departments to resolve guest issues and enhance overall guest experiences.
  • Maintain a tidy and organized front desk area.
  • Monitor compliance with hotel policies and procedures.

Qualifications:

  • Previous cash handling experience is essential.
  • High School diploma or G.E.D. equivalent.
  • Effective communication skills with the public and team members.
  • Fluency in reading, writing, and speaking English.
  • Minimum of six months experience in front desk operations.
  • Strong computer proficiency.
  • Flexible availability, including nights and weekends.

Benefits:

Davidson Hospitality Group is a distinguished, full-service hospitality management company overseeing hotels, restaurants, and entertainment venues across the United States. A trusted partner for major hospitality brands, Davidson offers a unique management style that combines the personalized service of a small company with the extensive expertise of a larger organization. Our commitment to delivering value is reflected in our comprehensive benefits program designed to enhance the lives and well-being of our team members and their families.

  • Three tiers of medical coverage.
  • Dental and vision insurance.
  • 24/7 telehealth services.
  • Complimentary maintenance medications.
  • Pet insurance options.
  • Hotel discounts.
  • Tuition reimbursement programs.
  • Paid time off, including vacation, sick leave, bereavement, and holidays.
  • 401K matching contributions.

At Davidson, we believe that working here is more than just a job; it’s a calling. Each role contributes to redefining quality hospitality for our guests, clients, partners, and each other.

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