Guest Service Representative
5 days ago
Job Summary:
We are seeking a highly motivated and customer-focused Guest Service/Sales Associate to join our team at European Wax Center. As a key member of our team, you will be responsible for providing exceptional guest experiences, achieving sales goals, and promoting our services and products.
Key Responsibilities:
- Provide outstanding guest service, ensuring a memorable experience for every guest
- Meet or exceed sales targets by promoting our services and products
- Develop a thorough understanding of European Wax Center services and products
- Administer check-ins and check-outs, processing payments, refunds, and reservation requests
- Inform guests of pre-booking benefits and how to utilize the app to reschedule
- Educate guests on benefits and savings of Wax Passes
- Maintain a safe, sparkling clean, organized, and visually pleasant environment within the lobby and restrooms
Requirements:
- High school diploma or GED
- 2+ years of customer service experience or sales experience preferred
- Exceptional interpersonal skills
- Excellent written and verbal communication
- Good time management and organizational skills
- Patient and good listening skills
About European Wax Center:
European Wax Center is a beauty lifestyle brand that was founded in 2004, with over 1000 locations in over 45 states across the U.S. Our vision is to reveal beautiful skin, and we offer full body waxing services, an exclusive product portfolio, and an exceptional guest experience.
Why Join Our Team:
We offer a competitive compensation structure, including a base pay complemented by commissions and incentives. Our benefits package includes free waxing, discounts on retail products, industry-renowned paid training, medical, dental, and vision insurance, and more.
Equal Opportunity Employer:
EWC Growth is an affirmative action and equal opportunity employer. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, our services, programs, and activities.
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