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Guest Services Coordinator

2 months ago

Key Largo, Florida, United States Sun Communities, Inc. Full time
Job Title: Guest Services Coordinator

At Sun Communities, Inc., we are seeking a highly skilled Guest Services Coordinator to join our team. As a key member of our resort staff, you will be responsible for providing exceptional customer service to our guests and residents.

Job Summary:

The Guest Services Coordinator will be responsible for handling routine office work and administrative duties, including greeting guests, checking in and out, and performing general administrative tasks. This role requires strong communication and problem-solving skills, as well as the ability to work effectively in a fast-paced environment.

Key Responsibilities:
  1. Greet and establish rapport with guests and residents, providing exceptional customer service and resolving any issues that may arise.
  2. Check guests in and out, ensuring accurate and efficient processing of reservations.
  3. Perform general administrative duties, including answering phones, typing, copying, faxing, and filing.
  4. Collect and post security deposits, rent, and other funds as required.
  5. Make collection calls for site rental payments and submit bad debt files to collections.
  6. Process resident move-ins and move-outs, ensuring accurate and efficient processing of paperwork.
  7. Complete and maintain resort records, reports, and files, ensuring accuracy and compliance with company policies.
  8. Review and code invoices and statements for manager approval.
  9. Assist prospective residents with checking the status of Sun Homes inventory, reviewing home listings, and assisting with rental applications.
  10. Coordinate with the Underwriting team to obtain approvals on prospective resident applications, tracking all approvals and denials.
  11. Maintain petty cash funds and ensure office supplies are sufficiently stocked.
  12. Prepare and distribute resort communications, including rule reminders, violation notices, and newsletters.
  13. Assist with planning and coordinating guest and resident relation events and activities within the resort.
  14. Assist with the preparation of marketing materials, ensuring accuracy and compliance with company policies.
Requirements:
  • High School Diploma or GED
  • Minimum of 2 years administrative experience
  • Strong customer service skills
  • Excellent telephone skills
  • Good problem-solving skills
  • Professional appearance
  • Intermediate to advanced computer proficiency, with ability to use Microsoft Office Suite, email, internet, and provide data entry in a timely and efficient manner
  • Previous experience using Yardi and/or RMS software, a plus
  • RV resort office or hotel front desk experience, a plus
Perks and Benefits:

At Sun Communities, Inc., we offer a comprehensive benefits package, including seasonal now and later bonus, paid sick leave, online access to view and update personal information, review paystubs, annual W2s, and more. We also offer participation in our company-wide SunRewards program, team member perks and benefits program with hundreds of discounts on things like mobile phone service, travel, retail, and more. Get paid daily with DailyPay and access to hundreds of online learning modules via Sun University. Vacation RV site rent discounts at Sun Outdoors locations nationwide are also available.