Guest Service/Sales Associate

6 days ago


Largo, Florida, United States European Wax Center Full time
Job Summary

We are seeking a highly motivated and customer-focused Guest Service/Sales Associate to join our team at European Wax Center. As a key member of our sales team, you will be responsible for delivering exceptional guest experiences, achieving sales goals, and providing top-notch customer service.

Key Responsibilities
  • Develop a thorough understanding of European Wax Center services and products
  • Create a memorable guest experience by utilizing EWC terminology and tailoring scripts and standard responses
  • Confirm each guest service(s) and offer recommended/related add-on service(s)
  • Administer check-ins and check-outs, processing payments, refunds, and reservation requests
  • Inform guests of pre-booking benefits and how to utilize the app to reschedule
  • Educate guests on benefits and savings of Wax Passes
  • Organize the reservation book based on guest requests and associate availability
  • Perform opening and closing procedures for the center
  • Maintain a safe, sparkling clean, organized, and visually pleasant environment within the lobby and restrooms
Requirements
  • High school diploma or GED
  • 2+ years customer service experience or sales experience is preferred
  • Exceptional interpersonal skills
  • Excellent written and verbal communication
  • Good time management and organizational skills
  • Patience and good listening skills
Physical Demands

While performing the duties of this job, the associate is regularly required to talk and hear. This position is performed sitting and standing at a desk and working on a computer, with times of prolonged standing, walking, bending, and kneeling. The associate must lift and/or move items over 25 pounds.



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