Sales and Customer Service Representative

4 weeks ago


Newark, Delaware, United States Massage Envy Full time

About the Role:

We are seeking a highly motivated and customer-focused Sales and Customer Service Representative to join our team at Massage Envy Christiana. As a Sales and Customer Service Representative, you will be responsible for providing exceptional customer service, promoting the value of Total Body Care, and supporting clinic flow.

Key Responsibilities:

  • Provide outstanding customer service and help everyone feel valued and understood
  • Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging homecare retail purchases based on service provider recommendations
  • Support clinic flow by greeting clients, scheduling services, answering phone calls, responding to emails, and addressing questions
  • Help grow and retain a client base both in-person and through phone/email outreach

What We Offer:

  • Competitive base pay of $13.50-$15.00/hour
  • Plus bonuses and commissions
  • Employee referral bonus program
  • Employee Assistance Program
  • Health, dental, and vision insurance
  • Plus supplemental insurance
  • A flexible schedule for a better work/life balance
  • In-depth product and service training
  • A free massage, skincare, or stretch service each month
  • 10-20% off all products

Requirements:

  • Have a high school diploma (or equivalent) and previous retail or sales experience (preferred)
  • Be a critical thinker with excellent math and computer skills and the ability to multitask
  • Have great people skills and be able to establish positive relationships with guests
  • Be a supporter of total body care with a general knowledge of massage and skin care services

Why Work with Us:

At Massage Envy Christiana, we are committed to delivering an excellent experience and growing our member base to help more people on their wellness journey. We offer a supportive and caring community that strives to celebrate individuality and share knowledge. If you're ready to join a growing community with experienced professionals who share your same passion, we can't wait to meet you.


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